Advanced Coaching.....................................................9 Change Management..................................................9 Communicating to Influence....................................10 Complaints Handling....................................................10 Confidence & Assertiveness.....................................11 Continue & Begin...........................................................11 Courageous Conversations.......................................13 Creating the Wow Factor..........................................13 Critical Thinking..............................................................14 Effective Communication..........................................14 Emotional Resilience....................................................15 Excellence in Presentation Delivery......................15 Introduction to Neurodiversity................................17 Motivating Teams to Success...................................17 Negotiation Skills...........................................................18 Project Management....................................................18 Progress Matters............................................................19 Problem Solving.............................................................19 Save the Sale...................................................................21
Selecting & Retaining Talent.....................................21 Service Excellence in Foreign Exchange............22 Smile, Dial & Wow..........................................................22 Stress Busting..................................................................23 Time Management & Delegation............................23 5 Steps to Selling...........................................................25 Training Sessions............................................................26 Bespoke & Bitesize........................................................28 Apprentice programmes............................................31 Training programmes...................................................32 Jonathon Woodall-Johnston Quote......................34 Smile Values.....................................................................35
| LEARNING & DEVELOPMENT WITH HAYS TRAVEL
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