• effectively manage and resolve any conflicts escalated by the programme team or senior stakeholders; • be responsible for stakeholder management and act as lead for effective engagement with the supplier and senior stakeholders within the University; • have direct/matrix line management for the Deputy Director, functional Project Managers, Change and Benefits Lead and the PMO Manager and overall responsibility for the performance and wellbeing of the staff within the programme. Main Duties The Transformation Programme Director, with support from the Deputy Transformation Programme Director, will take personal responsibility for the successful delivery of the StARS transformation Programme, ensuring that the required resources are available to deliver the programme, resolving any conflicts that may arise and ensuring an effective approach to communication and stakeholder engagement. This will involve: • inspiring confidence in and working closely with StARS programme team members, project sponsors, the wider-University community and other stakeholders as required; • understanding the operational and strategic needs of the University and working with the Deputy Transformation Programme Director to ensure these are translated into a programme plan; defining tasks, timelines, goals, deliverables and milestones across all phases of the programme, including procurement, sign off, implementation, training, release and post release. This will also require close working with the supplier and external consultants as required to fully understand the implementation challenges; • ensuring effective working with colleagues supporting other business change and/or IT change programmes within the University to ensure that dependencies/inter-dependencies are well understood and that respective project plans are aligned to minimise risk and cost; • where operational or strategic requirements cannot be currently met by the supplier’s product set, presenting these to the supplier in order to influence the supplier’s road map;
Job Description
Job Summary StARS is a major change programme that will transform many aspects of student administration for the benefit of staff and students alike. It represents a major step towards improving persistent challenges in the student experience. The Transformation Programme Director is responsible for leadership, development and delivery of the programme through effective collaboration and management, and driving a comprehensive programme plan. This will require close working with numerous stakeholders across the University, acting as lead contact with the supplier, Ellucian, and ensuring effective leadership and management of the diverse programme team to deliver the transformational change required. Reporting to the Academic Registrar and a member of both the Academic Registrar’s and the Chief Information Officer’s respective leadership teams, the StARS Transformation Programme Director will: • be accountable for the successful delivery of the transformation programme, including effective and ongoing communication, change management and benefits realisation;
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