About The Role
To establish productive and respectful relationships with elected officers so they may provide student feedback on the customer experience and on service development proposals. To develop effective relationships and partnerships with key contacts within Lincoln University and other Students’ Unions, providing opportunities to identify best practice, benchmark that have a positive impact on students’ lives. To develop effective relationships with statutory stakeholders including the police, licensing and fire service authorities. To develop financial ly beneficial relationships & partnerships with external companies and promoters. To lead on and ensure the overall delivery of service in each of the areas within the Commercial Services function, to exceed the expectations of customers. To create a culture of outstanding customer service, ensuring that staff treat customers in a friendly manner and do everything in their power to exceed customers’ expectations. To ensure that all venues are well-promoted and operating to a high standard, and that all investment and maintenance needs are dealt with appropriately. To deal with customer feedback in a courteous, efficient and timely manner. To ensure that all staff receive training in customer service that genuinely enhances the customer experience.
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