Rapport • The Lost Art of Schmoozing p. 54 • Mom’s Best Advice p. 90 • Pointers Heard From Dad p. 94 Scotwork Dealmaking Ecosystem™ • Optimizing Your Dealmaking Ecosystem™ p. 84
Tone • Mask Mandates at Mardi Gras p. 14
• Who’s Going to
Win the Championship? p. 74
• Lesson From a King p. 80
Training • Confidence Matters p. 40 • Optimizing Your
Unexpected • Know Your Neighbor p. 18
Dealmaking Ecosystem™ p. 84
Veterans • The Ultimate Sacrifice p. 92
Trust • The Lost Art of Schmoozing p. 54
Status quo • Mask Mandates at Mardi Gras p. 14
Win-Win • Get Your Pie! p. 82 • Don’t Be Afraid to Trade p. 86 Work environments • A New Day at Work p. 70 • There’s a Grinch UC p. 76 • Don’t Be Afraid to Trade p. 86
Truth • Mom’s Best Advice p. 90 • Pointers Heard From Dad p. 94
Supporting your team • Is It Time for You to Have a Negotiation Coach? p. 38 • Confidence Matters p. 40 • You Might Have a Problem p. 46 • Leaders: Questions for Success p. 64 • Leaders: Optimize Team Performance p. 66 • Optimizing Your Dealmaking Ecosystem™ p. 84
Uncertainty • Keep Calm and Carry On p. 48 • Leaders: Questions for Success p. 64 • Leaders: Optimize Team Performance p. 66 • A New Day at Work p. 70
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