One: New Revenue Management System The approach focused on replacing a 25-year-old custom-built revenue management (yield optimisation) system with a modern SaaS solution, designed to optimise inventory and revenue using true origin-and-destination data rather than point- to-point, targeting an uplift of £200 million in annual revenue. To support this transition, several internal applications were enhanced to bridge functionality not yet available in the SaaS platform, including tools for forecasting and proactive customer and staff upgrades. The mutli-million costed programme involved coordination across multiple suppliers, the software vendor and internal teams. A SAFe (Scaled Agile Framework) delivery model was adopted, enabling multiple scrum teams to drive development and manage regression testing across all selling channels - both internal and external. Our Approach Two programmes were delivered by Project One:
Digitally transforming commercial platforms to drive revenue growth and customer service
Two: Orders Data Store Cloud Migration This involved modernising the customer’s internal implementation of a legacy platform, which captures near real-time booking data from another industry specific system. ODS serves as a critical data source for multiple business applications, operational processes, and reporting functions. The existing solution was out of support, hosted on-premises, and prone to performance issues and outages, posing significant operational and financial risk. The project focused on upgrading to the latest version of this system, migrating the platform to cloud to ensure a seamless cutover for a dozen dependent applications. With a tight budget, the initiative involved close coordination with multiple vendors, a cross-functional third-party delivery team and internal support teams. The new cloud- based solution has delivered substantial performance improvements and eliminated the instability and disruptions caused by the legacy system.
The Challenge Our customer faces the ambitious challenge of
“I wanted to recognise and thank Project One for the incredible contributions across our programme and your consultant leading various workstreams on the programme. No easy job, decommissioning a legacy system built in the early 90s whilst enabling a new service expected to generate a significant amount of additional revenue across the coming years. Co-ordinating, coaching, leading, facilitating and plenty of gentle coercion whilst building strong relationships across all areas of the business to help drive us forward.” Head of Delivery Commercial Platforms
transforming its Customer & Commercial digital offerings to create a seamless, modern customer experience. The technology function must navigate the complexities of developing and managing a wide range of customer- facing and commercial platforms, while consistently delivering outcomes that exceed customer expectations. Within this, the Revenue Management & Sales product team is tackling a particularly intricate and fragmented portfolio, currently undergoing major transformation amidst multiple enterprise-wide change programmes. There is a critical need for robust Programme Management to bring clarity, control, and delivery assurance across a fast-moving and technically diverse landscape of initiatives.
The Value Add and Outcomes New Revenue Management System It is estimated that the implementation of new Network Revenue Management platform will enable an additional ~£200m of revenue per annum It will also set the foundation for future transformation projects to evolve the customer offerings and experience. Orders Data Store Cloud Migration The new cloud-based solution has delivered substantial performance improvements and eliminated the instability and disruptions caused by the legacy system It fundamentally de-risked the potential to disrupt operations and time dependent reporting. Project One value Add: We brought transparency, clarity and control to the programmes which enabled straightforward decision making and aided in delivering on time and within budget.
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real change • real difference
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