would support the teams, manage the teams, help them with the difficult queries. I have a friend now, someone who I trained, and she originally hated me because I would put her out of her comfort zone. I wouldn’t just do stuff for her if I thought that she could benefit from learning it, from doing it, from being exposed to it herself. Now, she’s a manager herself and she tells me: “I hear you every time I speak about ‘there’s no point me doing it for you. You’re never going to learn it.’” I used to ask my colleagues “why” a lot. And I still do. GPA: How have you leveraged technological advancements for payroll? Chanelle Webb: It’s interesting because I’ve noticed that these things really don’t move quickly. You can’t just introduce Artificial Intelligence or a new way of working,
especially a technical way of working, overnight. You’ve got IT teams, you’ve got restrictions. You’re dealing with people that don’t necessarily even understand what it is you’re trying to achieve. And that technology has cost factors that go into it. So, from my point of view, I think my interaction with being able to use technology at its best is limited by the systems that we use and their ability to know. Let’s talk about open APIs, for example. You need to understand how the systems are talking to each other without you doing anything. Once you understand that part, you can begin to understand the AI side of things and the information you
need to leverage that technology. Having the right system and the right technology to deliver for the moving requirements of a client is really difficult. For bigger companies, and even for software providers that want to utilize this technology, that sort of stuff doesn’t happen overnight. At my new company, my goal is to use APIs and AI and the systems that I’ve chosen to service my clients, not to limit client interaction, but to enhance my client interaction. For me, technology is about giving us more time to service our clients because we have fashioned the workflows so automation is in the right places.
You can’t just introduce Artificial Intelligence or a new way of working, especially a technical way of working, overnight.
04:05 I 21
ISSUE 11 GLOBAL PAYROLL MAGAZINE
Made with FlippingBook - Share PDF online