Job Description • Develop strong, meaningful relationships with institutions in your cities; in particular, the Accommodation Office, International Office, Student Union and Welfare teams. • Ensure your teams are compliant with all data protection requirements as it relates to customer data; that the fundamentals of Tenancy law are understood by you and your teams and that handling of deposits is done so within the legislative requirements. FINANCE • Accountability for the financial performance of the property, conducting monthly reviews of P&L performance and being prepared to narrate on the variances • Procure goods and services in line with the policies and procedures of the business • Alongside your line manager, be capable of input to the annual budget-setting process and routine reforecasting, based on a sound knowledge of the activity at your property • Identify and share cost effective opportunities PROPERTY • Ensure, with your team, that the physical appearance of properties is of the highest standard. Walk your property on a daily basis, as a minimum and ensure issues are resolved swiftly and to a high standard. • Manage the Maintenance and Housekeeping services in your property ensuring they understand their obligations around Health & Safety • Operate a routine inspection and audit processes across your property and resolve issues swiftly • Ensure customer maintenance requests are being addressed in line with or ahead of agreed service levels. • Conduct a Management check of every room ahead of new arrivals. • Ensure the summer turnaround is conducted per the agreed process, in line with the property budget and to a standard that ensures clean, functional rooms are presented to every customer
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