Executive Summary The 2023-2024 fiscal year has been one of significant growth, innovation, and resilience for PCOA. As we continued to navigate an increasingly complex landscape for older adults, our commitment to providing essential services and support has never been stronger. This year, we reached nearly 20,000 individuals (about the seating capacity of Madison Square Garden) , providing everything from meals and home repairs to caregiver support and advocacy. Key Accomplishments
Home & Community-Based Services (HBCS) More than 4,800 individuals enrolled in our Home and
Community-Based Services (HCBS) programs, receiving essential services such as home-delivered meals and home repair. Caregivers also received respite support through the Family Caregiver Support Program.
Comprehensive Outreach Through our Neighbors Care Alliance affiliates, 13,000+ people received community-based support, while our Senior Companions program served over 600 older adults , providing companionship and reducing social isolation. Dementia & Medicare Support Our Dementia Capable Southern Arizona program reached 645 participants , and 663 individuals attended Medicare presentations to help them navigate their healthcare options.
Long-Term Care Advocacy The Long-Term Care Ombudsman program resolved 1,542 complaints and engaged in 2,656 activities to advocate for the rights and well-being of older adults in care facilities.
Visibility Matters Our program to reduce barriers for LGBTQI+ older adults provided 517 health care professionals with the tools and training needed to create inclusive, supportive care environments.
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