Key Terms
KPI - Key Performance Indicator Measures the performance of the branches, PTC’s and homeworkers.
IG - Independance Group Members that are a part of Hays Travel however do not trade under our name.
HW - Homeworker Self-employed however uses the Hays Travel Brand and selling systems.
Forex/FX - Foreign Exchange A system for dealing with currencies of countries.
PTC - Personal Travel Consultant Self-employed however uses the Hays Travel Brand and selling systems.
PAX - Passenger A customer who is listed on a holiday booking.
PTC Lead Supported Members that are a part of Hays Travel however do not trade under our name and have leads given to them by the business.
RSM - Regional Sales Manager In charge of a selection of branches within a certain region.
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