Auditing & Governance
Customer excellence
The team measure customer sentiment and experience so we can continue to grow whilst being recognised for our Hays Travel tone/voice and achieving the best experience for our customers online.
We support our branches and personal travel consultants through driving campaigns and business focuses on social media, whilst sharing best practice, guidelines and inspiring them to be the best and stand out from our competitors.
Partnership
Training and Support
Administration & Reporting
In these areas we have administration, and this is to make sure we are hitting our service level agreement to our customers, working smart and efficient as a team and business whilst reporting on what is working to drive further and what needs a focus for the business.
Our trainers create and deliver all things social media to that being levels of basic, intermediate and advanced no matter what we have a training for everyone, this is delivered through teams and face to face.
We support and guide our branches and personal travel consultants through driving campaigns and business focuses on social media, whilst sharing best practice, guidelines and inspiring them to be the best and stand out from our competitors to achieve overall success.
SOCIAL MEDIA STARTER PACK |
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