Welcome Message from General Manager
Dear Colleagues,
It gives me great pleasure to welcome you to the Shangri-La Bosphorus, Istanbul Family. Congratulations on your appointment and thank you for choosing our Hotel to pursue your career. We strongly believe in hiring the best people who have the right attitude and potential. Obviously you have these qualities. Our expectations of you are high, particularly in view of the high expectations of our customers and the highly competitive environment in which we operate. We expect you to ensure consistent, high standards of customer service at all times. In return, we are committed to providing an environment where you will feel valued appreciated and involved and where you will be able to achieve your personal and career goals.
The objective of this handbook is to ensure that you have all the information to assist you in your new job environment to provide appropriate information about the Hotel, your employment/career and our goal of building strong customer loyalty, which is absolutely essential to our success. If there is anything you do not understand, please feel free to ask or talk to your supervisor or the Human Resources Division.
Again, thank you for choosing to work for Shangri-La Bosphorus, Istanbul and I wish you every success in your career.
Yours sincerely,
Bechara Sader General Manager
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