2. Colleague Benefits
Long Service Awards To recognize long service colleagues who have contributed to the Hotel’s good reputation, the Hotel offers 5 Years, 10 Years, 15 Years, 20 Years and 25 Years Awards to honour their contributions. Moments of Joy Program (MOJ) The MOJ is a Companywide program used to show appreciate and to reward colleagues who go the “extra mile” to delight our guests. External (Guests) and Internal (Fellow Colleagues) feedbacks are included Colleagues with little or no guest contact role can also participate in this program, if they go the “extra mile” to contribute towards creating a better working environment (Hidden Hero Program). All Colleagues are eligible for nomination. There are 3 levels of awards: ✓ Joy Creator ✓ Joy Delighter ✓ Joy Ambassador Joy Creator: Any of these 3 nomination channels can be combined in 1 month to be eligible in the Joy Creator category: • 3 guest delight cards or Guest written compliments in online platform • 1 “Hidden Hero” card from your colleagues • 1 Problem solving nomination
Joy Delighter: Colleagues who receive 9 Customer compliments/3 Hidden Hero/3 Problem Solving nominations in the same month
Joy Ambassador: Colleagues who receive 24 Customer compliments / 8 Hidden Hero / 8 Problem Solving nominations in the same month
The more you delight the guests, the more you will be rewarded. We should strive to become Joy Ambassadors!!
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