SLIB - Employee Handbook (ENG)

1. Company Profile

1.2. About Shangri-La Group

The Shangri-La story began in 1971 with our first deluxe hotel in Singapore. Inspired by the legendary land, featured in James Hilton's 1933 novel, Lost Horizon, the name Shangri-La encapsulates the serenity and service for which our hotels and resorts are renowned worldwide.

Today, Hong Kong-based Shangri-La Group is Asia Pacific's leading luxury hotel group, and are also regarded as one of the world’s finest hotel ownership and management companies.

With more than 100 hotels and resorts throughout Asia Pacific, North America, the Middle East, and Europe, the Shangri-La Group has a room inventory of over 40,000.

Shangri-La Hotels are five-star luxury hotels located in premier city addresses across Asia, Middle East, North America and Europe. "To treat a stranger as one of our own" characterizes the hospitality one can expect from Shangri-La. Discerning travellers will enjoy world-class service amidst tranquil surroundings, coupled with inspirational architecture and design. The finest dining experiences at every hotel and resort ensure that every palate is pampered. But what makes each stay truly memorable is something even more exquisite and rare - Shangri- La’s special kind of hospitality, Hospitality from the heart.

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