ENGINEERING MANAGER – CONTRACTS & REMOTE SITES
CANDIDATE BROCHURE
WELCOME
Welcome to Harrods and thank you for your interest in this Engineering Management role within the Harrods Facilities team. Having had a career which spans more than 30 years at Harrods, of which I am enormously proud, I can honestly say that it is the variety and daily challenge that never fails to excite me. Every day brings new opportunity and our search for a leader in this field requires an individual who will embrace this and be committed to our shared goal of delivering excellence for our customers. Our owners share our commitment and continue to invest in a truly unique venue where the blend of cutting-edge technology and thoroughbred heritage come together to make Harrods what it is
opportunities for the successful candidate to deliver a legacy that they can be proud of. Enjoy the brochure, be excited, and I look forward to welcoming you in store soon.
today - a place without equal. We are lucky to play a part in the long history of this globally recognised brand and this iconic building, which is equally recognised the world over. The Engineering Manager – Contracts and Remote Sites, focused on the engineering aspects of all contracts undertaken within the Knightsbridge store, linked buildings, and remote sites is key to the success of Andrew’s team, my division, and our business. You will be responsible for making sure we always deliver for our customers, every day, without fail, and you will take pride in having that responsibility. Our building is complex - some say the most complicated building in Europe - and of a scale and age which presents challenges. But it also presents
INTRODUCTION WELCOME TO HARRODS LOCATIONS VALUES JOB DESCRIPTION WORKING FOR HARRODS APPLICATION PROCESS
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James Healy - Director of Store Operations
INTRODUCTION Harrods is recruiting an Engineering Manager to be responsible for the day-to-day operations of contracts and resources within Knightsbridge and across the Harrods portfolio. The purpose of the role is to provide a peer engineering overview of all contracts undertaken within the Knightsbridge store, linked buildings and remote sites including the new H Beauty Stores, ensuring correctness of design, installation, commissioning and record documentation. Managing and Leading the contractors, helping them to achieve their objectives, and you will support the day-to-day planned and reactive maintenance programme. Opened by Charles Henry Harrod, an East End grocer and tea merchant, in 1834, relocating to Knightsbridge in 1849, the Harrods store is recognised globally as a symbol of excellence. The desire to make the impossible possible is embedded in their culture. This is why today, they ask all of their colleagues to believe in Anything is Possible. To challenge all conventional views of what is and isn’t possible and in turn creating new possibilities into an art form.
WELCOME TO HARRODS
Opened by Charles Henry Harrod, an East End grocer and tea merchant, in 1834, relocating to Knightsbridge in 1849, our store is recognised globally as a symbol of excellence. It was after a fateful evening in 1883 that our defining moment came. On this night, despite the store burning down; we still managed to fulfil all Christmas orders on time and exceeded all of our original trade targets. Since this event and the unswerving determination of our people that followed, the desire to make the impossible possible became embedded in our culture. This is why today we ask all of our colleagues to believe in the Art of the Possible. To challenge all conventional views of what is and isn’t possible and in turn creating new possibilities into an art form. This is
what drives us, this is our flame. Since 2010, our Owner Qatar Investment Authority (QIA) has supported our decision to invest into the evolution of the store. From Fashion Designer rooms to extended beauty Halls, food halls and restaurants, every aspect of the store is being re-imagined to optimise the customer experience and enable us maintain our place as the masters of luxury and the experts of exceptional. Every year, over 60 million domestic and international visitors connect with us online and through our stores in Knightsbridge, Heathrow and Gatwick airports as they wish to experience something unique that is quintessentially British. This can only be
possible with the dedication of our people. Speaking in Mandarin, Arabic, French or English (just to name a few), they are trusted experts and guides who help customers make the most informed and inspired choices possible. Our people are our strength - their unique personalities and their desire to exceed expectations are what enables us to make the impossible possible for our customers. Our customers are at the heart of our success. They’re the reason we exist, and we never forget it. And we’re always looking for new exceptional people who want to connect to them, to delight them and to become part of our story.
As many lives, generations, cultures and stories pass through our doors, our mission remains unchanged: to service the needs and aspirations of our customers, to create new stories and bring moments of delight. Whoever they are and wherever they come from, our customers can always expect to be treated with grace, courtesy and care.
LOCATIONS
HAMMERSMITH Harrods Headquarters and home to many of our exceptional teams. From HR, eCommerce, Creative, Marketing, Corporate, Buying and many more, over 800 of our people are now based in our two towers and eight floors of modern office space. Situated in a prime position between Hammersmith and Kensington Olympia. These offices are more spacious than Knightsbridge, and they are open plan and flexible with lots of areas to be creative.
KNIGHTSBRIDGE Harrods is a truly iconic landmark known all over the world – we work in and around the beautiful Harrods building. We’ve been located in Knightsbridge since 1849 when our founder Charles Henry Harrods moved his business here from East London. Today, Harrods is one of the world’s few single-site department stores, occupying a prime five-acre site along the Brompton Road. What the customers see is only part of our story– we have a distribution centre hidden beneath the city in seven underground floors, kitchens galore, a fantastic bespoke alterations team, state of the art security and our retail support teams. The Harrods store is rich in history but modernising all the time. We’re proud to be part of its development. MILTON KEYNES, NEWCASTLE, EDINBURGH, BRISTOL & LAKESIDE - ESSEX We have five world-class H-Beauty luxury beauty emporiums across the UK. H beauty is upgrading the way you shop. In-store and online, discover exciting make-up, skincare and fragrance from a host of exciting brands – from legacy names to pioneering, next generation newcomers – including some that you won’t yet find in our Knightsbridge Beauty Halls. The enjoyment of H beauty doesn’t just stop at product though – it’s the destination to see and be seen. We’re talking interactive Playtables where you can experiment with make-up, skincare stations for mini treatments plus Instagram-worthy Champagne bars at both our brilliant destinations.
We are truly unique - a house of maisons, a modern atelier, a workshop of wonders, a convener, patron and a celebrator of the world’s finest. Known around the world as one of the great luxury emporiums, we offer a transformative experience to customers who know that true value of exceptional goods and services lies beyond price. We are committed to excellence and artistry, inspired to reinvent and surprise, ensuring our position as a leader in the category.
THATCHAM Our state-of-the-art distribution centre is in Thatcham, West Berkshire. The site receives luxury merchandise from all over the world and services our Knightsbridge store, airport boutiques and expanding e-commerce operations. With automated processing, low bay areas, a modern mini-load system and brand-new warehousing vehicles, Thatcham’s activities are slick, smooth and of the highest standards.
Our people make the difference and set us apart. We are warm, curious, humble and genuinely interested in others. We believe there is no substitute for thoughtfulness, civility and care. We really care. About our people, our customers and each other.
VALUES
We have five employee values that will show us the way. These Values are the behaviours and ways of working that we attach the most importance to at Harrods. We use our Values to illustrate how we want to be with each other, with customers, with suppliers and other stakeholders.
We believe there is great reward in going further, pushing for greater and exceeding expectations. It’s our pleasure to bring magic and create marked moments of delight. This is what drives us to go beyond, for each other, and for our customers.
We act all times with initiative, confidence, good manners, integrity and discretion. We work hard to continuously build our knowledge and cherish our relationships to be trusted experts and guides. We act responsibly and do the right thing.
We are very proud of our trusted brand, our heritage and our store. We recognise it is our people who bring the brand to life by doing things properly, taking ownership and being attentive to detail. We believe every detail matters, and everything means something.
We believe we are so much better when we work together. We really value teamwork. We celebrate all cultures, backgrounds and experiences, and look outward (as well as inward) for inspiration and ideas. We are not one voice, but many, aligned by our values but free to be ourselves.
At Harrods, we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.
JOB DESCRIPTION
Position Title
Engineering Manager – Contracts & Remote Sites Senior Engineering Manager
dustry best practice and engage with development objectives set by the business. • To support the Senior Engineering Manager and deputise where appropriate. • To develop/implement a strategy for improving the efficiency and resilience of services, infrastructure, and resources. • Be an active member of the Facilities & Engineering Leadership Team, using subject matter expertise and experience to support and develop the depart- ment. • Support Facilities Duty Managers when scheduled to do so – tbc but intent will be one/two late shifts per week and one weekend in 4. Principal Accountabilities • Ensure the reliable and constant provision of servic- es to the facilities. • Be a Senior Authorised Person and maintain all other relevant qualifications as required. • Assist the Senior Engineering Manager in setting capital and revenue budgets, including longer-term strategies to for resilience, and in developing engi- neering strategies for the Team. • Provide a peer overview of building service perfor- mance and feedback comments to the relevant en-
gineering teams.
monitor through regular meetings and appraisals. • Liaise with other operational teams to develop in- tegrated strategies and to incorporate any specific requirements into project works. • Support other project teams providing information related to existing services and project strategies. • Undertake peer reviews of O&M manuals and record information and maintain Policies & Procedures. Track the status and regularly update documents. • Maintain accurate engineering drawings through a CAD operator, ensuring that all project information is transferred onto the master drawings. • Undertake surveys of existing engineering services and documents. • Setting of clear actions and objectives for staff and monitor through regular meetings and appraisals. • Manage the development and execution of engi- neering projects, identify when contractor support is required, and procure/manage those contractors. • Support Sustainability initiatives including low-car- bon objectives as set by the business. • Comply with all H&S requirements and maintain training/records as required.
• Review system operation to optimise performance/ efficiency and develop solutions for persistent prob- lems. • Collaborate with other teams to develop integrated strategies. • Help project teams in respect to existing services, project strategies and effective handovers. • Provide a peer overview of all projects to ensure cor- rectness of design, installation, commissioning, and record documentation in relation to Harrods own specification. • Establish and maintain the Harrods Engineering specification. • Management of systems and support the Harrods processes and procedures. • Monitor performance of operatives and put into place corrective actions where necessary. • Advise in the development of PPM (Planned Preven- tive Maintenance) schedules, including a continuous review of maintenance procedures and periods. • Ensure asset registers are regularly updated and work with the Help Desk Manager to ensure all equipment requiring planned and reactive mainte- nance are accurately detailed on the PPM system. • Setting of clear actions and objectives for staff and
Reports To
Business Unit
Store Operations
Location
Knightsbridge
Position Purpose •
Responsible for the day-to-day operations of con- tracts and resources within Knightsbridge and across the Harrods portfolio. • To provide a peer engineering overview of all con- tracts undertaken within the Knightsbridge store, linked buildings and remote sites, ensuring correct- ness of design, installation, commissioning, and re- cord documentation. • To manage and lead the contractors, helping them to achieve their objectives. • To manage and actively support the day-to-day planned and reactive maintenance programme and develop plans for future works. • To ensure that all work is in line with industry best practice adhering to relevant Health and Safety Regulations and any other Legal requirements. • To develop and lead a resilient team to help ensure services are delivered. • To continually develop own knowledge in line with in-
FM TEAM STRUCTURE
Other • Self- Motivated and able to work independently. • Leads and motivates the team and colleagues es- pecially when under pressure. • Possess a good all-round knowledge of engineer- ing and building services, but especially electrical and power systems. • Active in the Leadership Team and supports Duty Management requirements to provide operational engineering cover for weekends, bank holidays and late-night store opening – 1 Weekend in 4 with rota off days, 1 or 2 late week day cover until store clos- ing and Bank Holidays. • Suitably qualified and possess technical knowl- edge and experience of similar facilities and sys- tems. • Familiar with BS and relevant regulations. • Self-motivated, confident, and eager to learn. • Able to work on own initiative, adapt to changing situations and remain calm/effective when under
pressure.
• Able to effectively respond to faults & rectify prob- lems related to relevant systems. • Possess good communication skills, both oral and written. • Ability to make quick and accurate decisions; demonstrate good judgement. • Be an effective communicator with all levels of per- sonnel, be collaborative and able to compromise for the benefit of the team. • Willingness to work flexible hours where necessary. Key Performance Indicators (KPI’s) • PPMs 95% Completion in month • Reactive Task Completion 90% within month • Staff turnover < 5% • Sickness Management <2.5% • Energy Management reduction proportional to as- sets managed. • Customer complaints – reducing year on year.
HEAD OF FACILITIES
ENGINEERING MANAGER - ELECTRICAL (SAP) SNR ENGINEERING MANAGER - ELECTRICAL (SAP)
ENGINEERING MANAGER - CONTRACTS & REMOTE SITES SNR ENGINEERING MANAGER - CONTRACTS & REMOTE SITES
SNR ENGINEERING MANAGER - MECHANICAL
SNR FACILITIES MANAGER - BUSINESS ANALYTICS
SNR FACILITIES MANAGER - STORE SERVICES & MAINTENANCE
FACILITIES MANAGER -
ENGINEERING MANAGER - MECHANICAL
HELPDESK
STORE SERVICES & MAINTENANCE
WORKING FOR HARRODS If you are looking to take the next step in your career with a dedication to maintenance and cleaning in an environment unlike any other, this role will open doors for you. Harrods offer great pathway opportunities to develop your career as a specialist and expand your career horizons.
Holiday Allowance •
from your pay
We have a whole host of benefits at Harrods and it’s all in our dedicated benefits portal that you will be given access to if you join the business. Below is just a taster of some of the great benefits Harrods employees enjoy. You can enjoy up to 33% discount off purchases within store using your Harrods rewards card plus earn points on your purchases that can be redeemed as cash at any time. Staff Discount • You can get 50% off clothing items that you purchase in store to wear at work. What you can purchase depends on where you work and your job role. Season Ticket Loan • Up to £10K interest free loan payable over 10 months for an annual ticket (or you can apply for a six-month loan payable over 5 months). Harrods Management Pension Scheme (HRSP Longstanding) • You can join the HRSP Longstanding Management Business Clothing Discount • pension scheme and contribute a minimum of 6% of your salary which we will match with 10%.
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National Art Pass – access hundreds of galleries, historic houses and exhibitions for free or at discounted rates with an Art Pass (discounted for Harrods employees). Leisure discounts - A huge variety of discounts on shopping, utilities, financial products, hotels, travel and more from our benefits website. High Street and Discounted Health Cash Plans - Cash plans to help with dental, optical and general health costs Annual Gym Membership - Discounted gym membership from wide variety of gyms deducted directly from your salary (after six months service). Harrods Award for Excellence - Our top recognition scheme with an Oscars style ceremony that celebrates the very best about our employees and our values. Knightsbridge Club - Celebrates exceptional service delivered by exceptional people Long Service Awards - Our Long Service Awards recognise the long-standing loyalty of our employees over key milestones every 5 years with awards ranging from £750 to £10,000. Instant Recognition - Our way for managers to make a quick reward for standout performance on the spot.
You will receive 25 days holiday rising to 27 days over a five-year period. Day off for your Birthday or Wedding / Civil Partnership
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Enhanced Maternity •
10 weeks full pay followed by £50 per week top up to statutory depending on your length of service. You will also be able to apply for a £1000 interest free loan on return to work to help with childcare.
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Sabbaticals •
You can apply for an unpaid sabbatical after 3 years’ service.
Corporate Health Service • Support from a
doctor, clinician and occupation health specialists through line manager referral. You can also take advantage of free flu jabs, mental health support, physiotherapist, discounted massage and podiatry.
Recognition •
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LifeWorks •
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Harrods employee assistance programme to provide everyday support in times of need.
Other benefits include: •
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Cycle-to-Work Scheme – save tax and national insurance on our cycle to work schemes Employee Loans at competitive rates and repayments deducted
Private Medical Cover •
You are entitled to Single cover for Private Medical with our provider BUPA.
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APPLICATION PROCESS Harrods are being supported on this recruitment campaign by the search consultancy The Management Recruitment Group (MRG). To arrange a confidential briefing conversation please contact our retained advisor, Matthew Giles (matthew.giles@mrgpeople.co.uk) | 07530680159 of MRG. Applications should consist of a comprehensive CV (of not more than 4 pages).
Applications should be sent to matthew.giles@mrgpeople.co.uk
At Harrods, we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.
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