Redefining the Horizon: Advancing Accessibility in Israeli Aviation
In contemporary Israeli reality, the community of those requiring accessibility is steadily expanding, driven by aging, medical conditions, trauma, or shifting life circumstances. For us at Israir, accessibility is far more than a technical requirement; it is a mission. We are committed to providing every passenger with equitable, dignified, and safe service, seamlessly blending physical accessibility with human and emotional sensitivity
Enhanced Onboard Features Israir aircraft are equipped with specialized narrow aisle chairs to facilitate movement for passengers with mobility challenges. Furthermore, most seats—excluding emergency exits, the first row, and premium seating— feature adjustable armrests designed to ensure a smoother and safer seating process. Professional Excellence and Innovation Our aircrews, ground staff, and service centers undergo rigorous, up-to-date professional training in accessibility. Several members of our team are certified in Sign Language to better serve our deaf and hard-of-hearing passengers. We are also proud to be the first Israeli airline to implement safety briefings in Braille—a small solution that makes a profound impact. Emotional Accessibility and Trauma-Informed Care Beyond physical accommodations, we are placing an increasing emphasis on emotional accessibility. Our flight crews are trained to identify signs of anxiety and distress, providing support rooted in active listening, a calming presence, and the reduction of stressful stimuli. We understand that often, it is a quiet word or personal accompaniment that makes all the difference.
Promoting Accessible Tourism At the heart of our operations is a commitment to accessible tourism, with the goal of increasing travel opportunities for individuals with physical or emotional disabilities. This objective has taken on heightened significance as we welcome back those affected by war, as well as passengers navigating anxiety and Post-Traumatic Stress Disorder (PTSD). This past December, we dedicated our "Seeing Beyond, Seeing the Unseen" campaign to raising awareness for the many individuals among us living with non-apparent or hidden disabilities.
103 | Israir Magazine
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