High-need New Yorkers reported increased emergency room use in the waning period compared to the peak period, while urgent care utilization remained high across both periods. Figure 8 Figure 8: High-need New Yorkers reported increased emergency room use in the waning period compared to the peak period, while urgent care utilization remained high across both periods.
Stable Housing
Some Housing Hardship
Persistent Housing Hardship
Urgent Care
Emergency Room
100%
90%
80%
70%
60%
47%
47%
50%
45%
42%
40%
39%
39%
40%
33%
27% 27%
30%
21%
17%
20%
10%
0%
Peak (2021 - 2022)
Waning (2023 - 2024)
Peak (2021 - 2022)
Waning (2023 - 2024)
As the pandemic waned, a growing share of high-need New Yorkers lacked a regular place of care, suggesting a broader decline in routine, proactive engagement with the healthcare system. In turn, New Yorkers were more likely to rely on reactive settings, such as emergency rooms and urgent care centers, when health- care needs arise. These patterns likely reflect multiple factors, including the expiration of pandemic- era public insurance expansions, difficulty maintaining continuous primary care relationships during and after the pandemic, and general care-seeking fatigue following the peak period. Source: Poverty Tracker longitudinal survey data, cohorts three, four, and five. High-need refers to NewYorkers with high healthcare needs, such as multiple chronic health conditions, serious psychological distress, or a work-limiting health condition. Source: Poverty Tracker longitudinal survey data, cohorts three, four, and five. High-need refers to New Yorkers with high healthcare needs, such as multiple chronic health conditions, serious psychological distress, or a work-limiting health condition
HOW HOUSING IS LINKED TO HEALTHCARE ACCESS AMONG NEW YORKERS SINCE THE PANDEMIC 14
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