BGA’s Business Impact magazine: Feb-April 2022, Volume 11

BGA | BUSINESS IMPACT

T he education sector has been vastly impacted by the events of the last year. Whether it’s the increased dependence on online learning or the worsening economic forecast, student and graduate life has been altered drastically by the pandemic. Inevitably, this has also triggered a shift in student concerns and priorities. As institutions adapt to a ‘new normal,’ students have had their first taste of hybrid learning, and are discovering the pitfalls and benefits of it. Additionally, students that are now graduating into a challenging jobs market are re-evaluating which skills will help them to seek employment. This shift in student perspectives is undeniably a challenge for Business Schools and their offerings at the undergraduate, or bachelor’s, level. As such, a reimagining of the traditional bachelor’s programme may be necessary to live up to new student expectations. But what will the future of bachelor’s degrees in business and management look like? To explore this, it’s necessary to examine how student demands are changing and what institutions can do to adapt to shifting priorities. The pandemic’s impact The greatest change to bachelor’s degrees over the last year is a direct result of the pandemic, and that’s the increase in online learning. The speed at which institutions were forced to transition to online learning meant that there were inevitably some teething issues in the use of technology and how students were taught. Students were quick to criticise. Pre-pandemic, it was already clear that universities were not putting education technology to use successfully. A 2019 YouGov report surveyed more than 1,000 students on the use of technology in the classroom, and only 11% of students said technology at their institutions was ‘innovative’. Though the pandemic has accelerated the adoption of technology in the classroom, it’s likely that, for many universities, not much has changed in that time with regards to the complexity of technology and how it’s being used. Reviews from the EDUopinions website emphasise how students have reacted to the switch to online learning. One bachelor’s student of international business in the Netherlands, for example, explained their disappointment at the lack of contact between students and professors online. They also mentioned that the reliance on pre-recorded lectures has reduced engagement and participation in their course. Generation Z students – those currently graduating from university – are perhaps our most technologically advanced generation so far. These students want technology that is reliable and easily accessible. Universities must keep up with these demands ‘The changes in student demands represent an opportunity for Business Schools to become more accessible and make university education more egalitarian’

if they want to continue to use digital technology in the classrooms for their bachelor’s degrees.

A volatile graduate jobs market As well as adapting to online learning, undergraduate students have also had to face the prospect of a more difficult jobs market on graduation. Before the pandemic hit, only half of graduates had confidence in their ability to find a job, but this has since dropped to a third, according to a survey of those in the UK from YouGov. An annual report from the UK’s Institute of Student Employers (formerly the Association of Graduate Recruiters) also lays bare the scale of competition within the graduate jobs market. Its research shows that up to 90 candidates are now fighting for every graduate job. With so much competition for roles, it makes sense that graduates are reconsidering how to stand out from the crowd. For many, this means looking at the value of their bachelor's degree and how well it has prepared them for a volatile skills market. Students are reassessing the value of their skills as well as how they can make themselves more employable. Even if graduates do secure a job or internship, the subsequent job retention has also been down because of the pandemic. Research from graduate careers organisation, Prospects, has revealed that among final-year students who secured a job post-graduation, 29% of them have subsequently lost them. An additional 28% of students have had their graduate job deferred or rescinded and 26% have lost their internships. It begs the questions, ‘are bachelor’s degrees preparing students fully for the unpredictable world of work?’ and, ‘could universities and Business Schools be doing more to give students the skills to rebound from job losses and succeed with future job applications?’ Many Business Schools already have a careers or jobs service that students can refer to during their studies. However, in a period of sustained economic downturn, it’s no longer enough for these to be voluntary. Careers need to be an integral part of the degree. In research from the University of Greenwich Students' Union, students specifically asked for more guidance on the transition from graduation to full-time careers and requested that recruitment fairs be held throughout the year. More and more, students are looking to their degrees for not just technical skills, but job skills. Those that fail to provide this – especially during periods of jobs market volatility – will undoubtedly see trust in their institutions and bachelor’s degrees fall. Value for money Lockdowns have forced universities to close and move many classes entirely online, causing students to question their degree's value for money. Although tuition fees have largely remained the same, many are calling for a change in what they pay while students have little or no access to campus facilities like libraries, careers services and department offices. According to a 2020 survey from the Higher Education Policy Institute last year, 31% of students considered their courses poor or very poor value, up from 29% in 2019. The Office for Students – the independent regulator of higher education in England – noted in a keynote address in June 2021 that they had received more than 400 notifications from students and staff members since the outbreak of the pandemic relating to course satisfaction. Chief Executive,

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