Pillar 1 - End User Experiences: Future-proofing with Intelligent Buildings. The number one rule in business is the customer, or customer experience. In this article we take an in-depth look into what it means to enhance the employee experience within the dynamics of today’s workforce, and what they want and need in the workplace.
End User Experiences Intelligent Building Decision Making Framework Industry Perspectives from Intelligent Building Advisory Board August 2024
Complete Intelligent Building Series
Introduction Our group of industry leaders continues this Braintrust to discuss themes and trends that unfold in the evolving workplace. If there is anything we know, is that change is constant, and the eruption of AI-everywhere has continued to put more focus and strain on the limited supply power and the changing workforce. In the past four years, it’s not an exaggeration to say there has been a seismic shift in the real estate landscape. The change is especially pronounced in our relationship with the physical building in which we work. This shift is primarily driven by changing social norms anchored in the generational expectations of the largest cohort in the workforce today. In this paper we continue the conversation from our last paper “From Ideas to Action: Steps Towards More Intelligent Buildings, focused on a decision-making framework.” Today’s topic is – the End User Experiences. Those employees and dynamics of today’s workforce and what they want and need in a workplace. Next up – we’ll dive into Return-to-Work Policies. Denise Lee VP Cisco Engineering Sustainability Office and Engineering Alliances
Millennial “Workplace conditions have a huge impact on productivity. If the workspace is comfortable,
Millennials and Gen Z will account for 72% of the workforce by 2029 (Source: CBRE)
uplifting, and well- equipped, it makes a difference.”
GenX “The best offices are those where you have privacy when needed, but also good collaborative spaces where people can interact. I believe in creating opportunities for 'collisions,'
where people randomly bump into each other in common areas.”
Generational Shift, Shifts Expectations This is the first in a three-part series where we will take a deep dive into the Decision-Making Framework. We begin with End User Experiences and explore how the diversity of generations in the workplace are challenging and transforming how we build and operate intelligent buildings. The intelligent building has the potential to seamlessly integrate with the occupant's daily workflow - from the moment they wake up at home, during their commute across various places in and at the workplace, and back home again. This integration of technology and human-centric design fosters a productive, health-conscious, and sustainable work environment by anticipating needs, facilitating interactions, and providing real-time environmental feedback. The intelligent building continually adapts to evolving workplace dynamics. This forward-thinking approach to occupant experience drives greater satisfaction, enhances productivity, and positions the building as a responsive, future-ready asset. But where do you start?
Intelligent Buildings Decision Making Framework
Pillar 2 Return to Office and Policies
Pillar 3 IT & OT Technology
Pillar 1 End User Experiences
• Increased productivity and employee engagement • Operational efficiencies and cost savings • Environmental responsibility
• AI in intelligent buildings • DC Power • Renewable energy • DC Microgrids
• Frictionless connectivity • Integrated sustainability • Integrated health & well- being features
The number one rule in business is to put the customer first, and here, the customer is the end user experience. In this new era of hybrid work, Intelligent Buildings will be a key driver in the generational shift of expectations of the workplace experience. Consequently, Intelligent buildings are designed to drive business success by: • Boosting productivity and satisfaction through adaptive, comfortable environments • Optimizing space utilization with data-driven insights • Adapting to flexible work models by supporting both in-office and remote collaboration • Fostering innovation through configurable spaces and integrated technologies • Prioritizing employee health and well-being with features like air quality monitoring and nature inspired design elements. By implementing these actions, owners can create environments that are comfortable, efficient, and future-proofed; operators can effectively manage an increasingly complex environment; and occupants can experience environments that exceed their needs in today's dynamic workplace.
The key to building with purpose is to leveraging technology to enhance the experience…thoughtfully creating spaces with intention that bring people together. Christian Bigsby, SVP, Workplace Resources, Cisco
Overview To successfully plan and operate a future-proofed intelligent building, we have aggregated select questions to help three key personas - Owner, Operator, and Occupant.
Owner
Operator
Occupant
Builders, developers and/or financers in the construction of buildings
People who occupy the building - employees, end-users and clients
Landlords, tenants and operators who manage and/or lease building space
1. How do we future proof buildings to be everything to everyone? 2. How does data benefit Operators and Occupants?
1. How do we evaluate an entire workplace portfolio? 2. How can technology drive utilization and optimization of space? 3. What data should we be collecting to proactively address occupant needs and building performance?
1. What are desired services and features in the workplace? 2. How do you accommodate the different ways occupants prefer to work? 3. How can occupants provide feedback
3. How do we incorporate
sustainable features to minimize environmental impact and maximize ROI?
for continuous improvement?
Metrics: How do you measure success across all three personas?
But first…what are end users and occupants looking for?
We asked users across the globe within each generation
Millennials 1981 – 1996
Generation X 1966 - 1980
Baby Boomers 1942-1965
Generation Z 1997-2010
Workplace Conditions
It's crucial to minimize energy use in offices. Lights that automatically turn off or on and other energy-saving measures are valuable.
“The best offices are where you can have privacy when needed, but where people can interact - creating opportunities for ‘collisions’.
“I value privacy and don’t like open cubicle spaces. I prefer having my own enclosed office space.”
I look for natural light and a private workspace. I also seek out areas where people gather and collaborate.
Technology
“Incorporating virtual scribes and voice-activated transcription systems would improve productivity and staff satisfaction significantly.”
I appreciate having user- friendly technology and conference spaces with the right equipment, along with the right software tools.
Providing laptops, monitors and reliable Wi- Fi. Subscription services like MS Outlook and Teams are key.
Sustainability is important. Efficient use of electricity and sustainable production are big pluses.
Amenities
Ideally include a gym or discounted gym memberships. Coffee machines and mental well-being programs.
“Having a team space where you can celebrate or gather is great for and improving workplace satisfaction.”
A kitchen isn’t essential but is helpful. Parking is also important.
I find sustainability interesting but not crucial.
From Baby Boomers to Generation Alpha - examining how to manage a multi-generational workforce, how to appeal across the ages and how to recognise how behaviours are changing - this has never been more important as we emerge out of the pandemic. Dr. Eliza Filby
Building for Better Human Connection Dr. Eliza Filby, Generations Expert and Future of Work Specialist www.elizafilby.com The future of the office remains at the crossroads, shaped by the ongoing remote debate in the wake of the COVID-19 pandemic. For the last few years leaders and managers have adopted both a carrot-and-stick approach to entice workers back, without considering what an office itself is for. Many employees have understandably felt ambivalent about a place where they just sit at their desk with their headphones on in constant meetings with others who happen to be working remotely. Let's remember how the best workplaces have functioned in the past. The office has historically been a key space for forging friendships, mentoring relationships and yes, often romantic partnerships. In a post-Covid era where the digital world dominates, we humans crave this human connection more than ever, but are today's offices fit for purpose? In our increasingly digitalized working day—where meetings have surged by 150% since the pandemic—there's little time or space left for meaningful human interaction. Only 45% of global workers would say that their social wellbeing is good or excellent. As artificial intelligence continues to dominate, it's now critical that we think of the office as a key space to nurture our social health. In short, we need buildings that build human connection. A place where people can truly interrelate—where laughter flows, conversations unfold, and yes, even gossip thrives. That is how the most meaningful employee loyalty is built. The key to re-engaging workers with the office isn’t recreating a culture of presenteeism linked to promotions, but something even more enticing: creating a sense of FOMO, that they are missing out on the human connection of a socially thriving office, one that simply can’t be replicated at home or in a café.
Action Plan These questions tackle the intersection of end user experience, technology, and sustainability to help owners create environments that are not only comfortable and efficient, but also aligned with evolving occupant expectations.
Question #1: How do we future proof buildings to be everything to everyone?
OWNER
If we are going to expect newly renovated and new buildings to grow with us into the future, there are more considerations to integrate into the planning and design. Here are a few investment worthy considerations: Get Certified • Leaders in building certifications focus on the areas that produce the greatest impact such as environmental metrics to well-being. • Certifications provide consistent guidelines on everything from recycled materials to more energy efficient architectures. Standards allow you to go fast to last • Adopt and utilize standards wherever possible for infrastructure systems. Standards give owners and operators a path forward for compatibility as technology advances and new systems are added to buildings. Invest in the Fourth Utility • Telecommunications infrastructure is the critical “fourth utility” and includes This infrastructure includes ethernet IP switching backbone, high-capacity fiber optics, distributed antenna systems, and an open-architecture building management system, all built on standardized protocols and APIs. • The key component is an independent data layer (IDL) that collects and normalizes data from all building systems, enabling easy integration of new technologies and adaptation to emerging trends without major overhauls.
Transform any space, anytime • Designing for adaptability in physical spaces is essential for futureproofing. Architects to furniture designers are incorporating modular design principles, flexible partitioning systems, and easily accessible infrastructure components. • Including excess capacity in critical systems and creating versatile common areas will allow the building to adapt to changing occupant needs and technological upgrades without extensive renovations. Innovation team leads governance • Ensure that you are building a dedicated innovation team that is reflective of the present and future generations to help govern and evaluate emerging technologies, assess building performance, and pilot new solutions. • This proactive approach, supported by strategic partnerships and allocated innovation budgets, ensures the building remains technologically advanced and responsive to evolving occupant needs.
Question #2: How does data benefit Operators and Occupants?
OWNER
Green, Smart and Intelligent Buildings offer a process of continuous improvement and data is the foundation. This allows the building to grow with you into the future. Legacy buildings typically have dozens of different building management systems that require different admins and controls. However, a single converged connected network that provided visibility to all systems in your building is future proof. With that visibility, data can inform decisions about space usage, energy consumption patterns, and operator and occupant preferences. Here are a few key considerations on the next page.
“ Data layer is the foundation and key to everything ” John Petze
Here are a few key points to consider: Data is your foundation to grow into the future
• By effectively collecting and normalizing data from building and workplace management systems, sensors, and equipment we can avail ourselves of rapidly advancing tools to identify correlations, issues and opportunities for improved performance and occupant satisfaction. Implement an Independent data layer (IDL) for a full-proof platform • Collect and consolidate all facility data from sources such as sensors equipment, utilities, and occupancy systems for analytics, reporting and AI driven optimization. • By applying analytics and machine learning to this data, building managers can identify patterns in occupant preferences and behaviors which enables data-driven decisions to enhance the overall building experience. The future is automated and predictive • Data will enable modeling of occupant behavior, and space utilization can be developed using historical and real-time data from various sources like badge swipes, Wi-Fi connections, and sensors. • These models enable optimization of building operations and proactive anticipation of future needs, improving both occupant satisfaction and operational efficiency. Predictive maintenance and service optimization system • Use AI-driven models to analyze data from building systems, IoT sensors, and service logs to anticipate equipment failures and service needs before they become issues. • Minimizes disruptions to occupants while optimizing operational efficiency, allowing for adjustments to cleaning schedules and preemptive servicing of high-use areas.
Sustainability & Energy Concerns to Drive Global Smart Building Market Value to $14 billion by 2026. Source: Juniper Research
Question #3: What sustainable features will minimize environmental impact and maximize ROI?
OWNER
Key things to consider for these intertwined objectives include: • Energy Management Systems: Installing 90W PoE LED lighting, high-efficient HVAC systems, and programmable thermostats can significantly reduce energy consumption. Onsite renewable energy and storage can further enable DC Microgrid for long term resilience. • High-Performance Insulation: Advanced insulation materials, such as spray foam or cellulose, improve thermal efficiency by reducing heating and cooling. • Water Efficiency: Low-flow fixtures, smart irrigation systems, and water recycling systems can dramatically reduce water usage. These features not only conserve a critical resource but also lower utility bills, contributing to a quicker return on investment. • Sustainable Materials: Using recycled, reclaimed, or sustainably sourced materials minimizes environmental impact, ie: recycled concrete, carbon reducing carpet. • Green Roofs and Walls: These features improve building insulation, reduce stormwater runoff, and enhance urban aesthetics. They can also lower energy costs and provide additional outdoor space. • Smart Technology: Integrating smart building technology for energy management, security, and maintenance can optimize performance and operational efficiency. This reduces operational costs and attracts tenants or buyers seeking modern, efficient spaces – see Cisco Penn1 example. Cisco Penn1 | NY Case Study: Penn 1 was the first of a new smart building design to enable hybrid work in Cisco. Its design introduced several innovative energy-saving features. The OT energy at Penn 1 includes the lighting, shading, HVAC (Heating, Ventilation, and Air Conditioning), VAV (Variable Air Volume), and 4 desks. The IT energy includes the Meraki Security cameras and the wireless APs (Access Points). The OT energy varies depending on occupancy and hence is lower on weekends, while the IT energy use is more constant. The current data captured also allows energy to be broken down for each Catalyst 9300 switch stack and for the UCS Hyperflex cluster. In comparing an 8-month billing period pre- and post-retrofit, Cisco considered it reasonable to say that a savings of ~36% has been realized from the design change. More Details on Cisco.com / Penn1 LookBook
Action Plan These questions tackle the intersection of end user experience, technology, and sustainability to help operators create environments that are not only comfortable and efficient for occupants, but also aligned with business objectives.
Question #1: How to evaluate an entire workplace portfolio?
OPERATOR
• Customer Showcase: These spaces are designed to impress and engage clients, showcasing the company’s products, services, and innovations. They serve as a key touchpoint for customer interaction and brand positioning. • Talent Center: Focused on attracting, developing, and retaining top talent, these centers prioritize employee experience, collaboration, and professional growth. They often feature modern amenities and flexible workspaces. • Operations Center: Essential for day-to-day business functions, these centers are optimized for efficiency and productivity. They support routine operations and administrative tasks, often requiring a stable and functional environment. • Product Center: Dedicated to research, development, and production, these centers foster innovation and technical excellence. They house labs, workshops, and specialized equipment critical to product advancement. • Enterprise Center: These are strategic headquarters or large-scale hubs that align with corporate strategy and executive functions. They support overall business management and long-term planning. By classifying spaces this way, organizations can make informed decisions that enhance both employee satisfaction and operational effectiveness in a rapidly evolving business landscape. In the post-pandemic era, organizations worldwide face the challenge of reevaluating their real estate portfolios to balance employee experience with business objectives. This reassessment is critical as companies adapt to new ways of working and redefining their real estate needs. To navigate this complex landscape, businesses can classify their spaces into these categories:
Question #2: How can technology drive utilization and optimization of space?
OPERATOR
Integrating technology into the design improves occupants and employee experiences and delivers valuable insights for continuous improvement. Some of the outcomes enabled by technology include personalized climate control, smart lighting, touchless interfaces, or space utilization tracking. Personalized environment control system • Implement an AI-driven network of IoT sensors and machine learning to monitor and adjust environmental conditions based on individual occupant preferences and patterns. • Optimize factors like temperature, lighting, and air quality to create ideal working conditions automatically for each occupant through a mobile app Smart space management and wayfinding • Develop a solution that combines occupancy sensors with a mobile app to create a dynamic, interactive map of the building. • Guide occupants to optimal workspaces based on their preferences and tasks, significantly reducing time spent searching for appropriate spaces and enhancing overall productivity and satisfaction.
Designing the room around the technology to ensure it aligns with its purpose and offers equitable experiences
Leveraging sensors within Cisco’s Smart Workplace technologies to capture usage and operational data for greater optimization
Implement advanced collaboration and connectivity technologies • Create an efficient and productive Intelligent building environment through high-speed wireless, integrated collaboration solutions, and smart wayfinding solutions, for an efficient and productive Intelligent building environment. • Facilitate seamless teamwork, reduce technology-related stress, and enhance overall productivity through streamlined workflows. Create an integrated wellness and productivity platform • Combine smart ergonomic furniture, biophilic design elements, adaptive acoustics, and air purification systems to create an optimized environment for occupant well-being. • Complement this holistic approach with a personalized mobile app that gives wellness tips and reminders, creating an ecosystem that supports both health and productivity.
Question #3: What data should we be collecting to proactively address occupant needs and building performance?
OPERATOR
Leveraging technology for predictive maintenance and improved service is now table stakes. It might lead to implementing IoT solutions, creating data dashboards, or using AI for pattern recognition to anticipate issues before they affect occupants. Occupancy and space utilization data via a network of occupancy sensors • Collect real-time data on space usage patterns, tracking not just occupancy but also how spaces are being used for different activities. • Enables analysis of optimization of space allocation, cleaning schedules, and energy conservation, while informing future design decisions based on actual utilization trends.
Digital Twin This virtual replica enables simulation of different operational scenarios and fine-tuning of building systems, allowing for precise, zone-specific adjustments that optimize both energy efficiency and occupant comfort.
Environmental quality data via monitoring system • Collects data on temperature, humidity, CO2 levels, particulate matter, and light levels using fixed and mobile sensors across different zones and times. • This data, analyzed alongside occupant feedback, enables fine-tuning of HVAC and lighting systems to proactively address health concerns and create more comfortable, tailored workspaces. Energy consumption and system performance data via a monitoring system • Collects consumption and performance data from building systems and equipment, including HVAC, lighting, elevators, and plug loads. • Enables identification of inefficiencies, prediction of equipment failures, and optimization of energy usage, leading to improved building performance, reduced costs, and minimized disruptions to occupants. Utilize AI-driven predictive analytics • Analyze historical and real-time data from building systems to forecast occupancy patterns, weather changes, and equipment performance, all of which can enable proactive adjustments to building operations. • Refines predictions, optimizing energy efficiency continuously while enhancing occupant comfort by anticipating and meeting needs before they arise.
Action Plan These questions tackle the intersection of end user experience, technology, and sustainability to help owners and operators develop environments that enhance the employee experience.
Question #1: What are desired services and features in the workplace?
OCCUPANT
There is a diverse representation of talent in the workforce and they all have different needs. Planning "fit-for-purpose" environments that bring people together for different tasks is critical to bridge varying work styles: Baby Boomers (Born 1942-1965): • Value stability, privacy, and a clear organizational structure. They appreciate personal offices or quiet spaces where they can work uninterrupted, along with reliable technology. Examples : Private office with a landline phone, ergonomic furniture, and easy access to a personal printer and filing cabinets. Gen X (Born 1966-1980) • Values work-life balance and flexibility. They appreciate telecommuting options, reliable tech tools, and flexible working hours that allow them to manage personal and professional responsibilities. Examples: Strong Wi-Fi connection, the option to work remotely a few days a week, and a daycare center nearby for convenience. Gen Y (Millennials, Born 1981-1996) • Prioritize collaboration, technology, and a sense of purpose at work. They prefer open-plan offices, tech-driven tools, and continuous learning and career development. Example: Coworking space with shared desks, regular workshops or career mentoring programs . Gen Z (Born 1997-2010) • Values flexibility, diversity, and digital innovation. They seek workplaces that offer hybrid work models, advanced digital tools, and inclusive environments that support diverse backgrounds and ideas. Examples : Hot-desking environment, seamless video conferencing, mobile-friendly apps for communication, and initiatives that promote social responsibility and inclusivity.
Question #2: How do you accommodate the different ways occupants want to work?
OCCUPANT
Accommodating the different ways people want to work and satisfying why they come to the office will be increasingly important. It is therefore important to rebalance office spaces to offer a greater variety of settings that better match the nature of work today. Collaborate • Collaborative workspaces are designed to facilitate teamwork and group projects, often featuring open layouts, whiteboards, and shared tables. • A large conference room with video conferencing tools and movable furniture can accommodate dynamic team discussions and brainstorming sessions. Learn • Learning workspaces are environments tailored for training, workshops, and educational activities, offering resources like projectors, ergonomic seating, and access to materials. • A classroom-style room with desks, a projector, and soundproofing would be ideal for seminars and skill-building sessions. Concentrate • Concentration-focused workspaces provide a quiet, distraction-free area for individual tasks, typically featuring noise-canceling elements and personal desks. • Private cubicle with a comfortable chair, adjustable lighting, and noise- canceling headphones to help workers focus on complex tasks. Socialize • Social workspaces are designed for informal interactions and networking, often including lounge areas, coffee stations, and casual seating arrangements. • A common area with couches, a coffee bar, and game tables encourages casual conversations and relationship-building among colleagues.
Question #3: How can occupants provide feedback for continuous improvement?
OCCUPANT
Data is the foundation to continuous improvement and that includes the feedback from end users and occupants. Technology and processes can facilitate better communication between occupants, operators and owners. Wellness matters • Air quality monitoring systems in the building provide real-time data on factors like CO2 levels, particulate matter, and VOCs, accessible through a mobile app or digital displays. • Occupants can utilize this information to choose healthier work areas, adjust their location if air quality declines, or notify management for immediate action, optimizing their workspace for comfort and health. 24/7 Assistance • Augmented with a chatbot, integrated into the building management system, technology tools can offer 24/7 assistance for non-emergency issues, inquiries about building features, and general feedback. • Provides immediate solutions for simple concerns or escalate complex issues to human staff, offering efficient and timely responses to occupant needs.
In the U.S., the cost of work-related stress is an estimated $1.1 trillion. In EMEA, chronic disease cost employers $650B+ every year. Source: Cushman & Wakefield
A dedicated mobile app • Typical features include real-time issue reporting and feedback submission. • Allows for quick communication of workspace concerns, often with options to attach photos or descriptions, enabling efficient management response and resolution of occupant issues. Energy consumption monitoring and control via mobile app orr desktop interface • Allows real-time monitoring of personal energy usage at your workstation. • Enables immediate behavior adjustments and may offer personalized suggestions for reducing energy consumption based on your usage patterns.
47% of employees feel their workspace does not support productivity Source: Cushman & Wakefield
The Edge | Amsterdam, Netherlands Employee Experience: Known as one of the smartest and most sustainable office buildings globally, The Edge offers a personalized work environment where employees can choose different workspaces depending on their tasks. The building uses a smart app that allows employees to control lighting, temperature, book meeting rooms, enhancing comfort and productivity. Sustainable Practices: The Edge is designed to be energy-positive, generating more energy than it consumes. Features solar panels, rainwater harvesting, and a highly efficient energy management system. The building also utilizes natural ventilation and daylight to reduce energy consumption. Source: The Edge
Real Examples, Real Results In the real world, we are seeing the real estate industry beginning to transition to intelligent buildings in the face of these drivers for enhanced employee experiences. The need is real and benefits that intelligent buildings represent can address the biggest issues facing the industry today: low occupancy.
Amazon Spheres | Seattle, Washington
Employee Experience: The Amazon Spheres provide a unique biophilic work environment, housing over 40,000 plants from around the world. The space is designed to foster creativity and collaboration, with plenty of natural light, fresh air, and open spaces for informal meetings. Sustainable Practices: The Spheres are part of Amazon's commitment to sustainability, with energy- efficient lighting, HVAC systems, and the use of sustainable materials. The focus on plant life not only enhances the indoor environment but also promotes biodiversity." Source: The Spheres
The Edge
Apple Park | Cupertino, CA Employee Experience: Apple Park is designed to foster creativity and collaboration among employees. The circular design encourages movement and interaction. The campus includes green spaces, walking trails and fitness center to support employee well-being. Sustainable Practices: Apple Park is powered entirely by renewable energy, including a 17-megawatt rooftop solar installation. The design maximizes natural light and ventilation, reducing artificial lighting and air conditioning, has a rainwater collection system and on-site recycling facilities. Source: Apple Park
Apple Park
One Angel Square | Manchester, UK Employee Experience: Headquarters of The Co-operative Group offers flexible workspaces, natural light, and indoor green spaces to enhance well-being and is designed with employee comfort and sustainability in mind. Sustainable Practices: With BREEAM Outstanding certification, One Angel Square is one of the most sustainable buildings in Europe. It features a double-skin façade for energy efficiency, a combined heat and power plant running on waste biofuel, and rainwater harvesting systems. The building is designed to be highly energy-efficient, with natural ventilation and daylighting. Source: 1Apple Square
One Angel Square
In Summary: So you’ve designed, planned, executed, now how do you measure and work toward continuous improvement? Measuring end users and employee satisfaction with their work environment is crucial for understanding how the physical and social aspects of a workspace influence overall job satisfaction, productivity, and retention. Here are few to consider:
1. Employee Satisfaction Surveys • Overall Satisfaction Scores: General ratings of satisfaction with the work environment, often gathered through surveys using scales. • Specific Environment Aspects: Questions targeting specific aspects like lighting, temperature, noise levels, privacy, and workspace aesthetics. • Net Promoter Score (NPS): Employees’ likelihood to recommend the workspace to others, which can indicate overall satisfaction. 2. Comfort and Well-being • Thermal Comfort: Satisfaction with temperature control, including heating and air conditioning. • Lighting Quality: Satisfaction with natural and artificial lighting in the workspace. • Noise Levels: Perceived noise levels and the ability to focus without distractions. • Furniture Ergonomics: Comfort and support provided by chairs, desks, and other furniture. 3. Productivity and Efficiency • Work Environment Support: How well the environment supports productive work, including ease of collaboration and access to necessary resources. • Focus and Concentration: Employee ability to focus on tasks without unnecessary interruptions. • Flexibility of Workspace: Satisfaction to choose different workspaces (e.g., quiet zones, collaborative spaces) depending on the task. 4. Social Interaction and Collaboration • Collaboration Opportunities: Satisfaction with spaces designed for teamwork and collaboration. • Social Spaces: Satisfaction with areas designed for informal social interaction, such as break rooms or lounges. • Sense of Community: Feeling of belonging and community within the workspace, often influenced by the design and culture.
5. Health and Well-being Initiatives • Access to Wellness Programs: Satisfaction with health and wellness initiatives like fitness centers, mental health support, or healthy food options. • Air Quality and Ventilation: Perceptions of air quality and its impact on well-being. • Access to Natural Light: Satisfaction with the amount and quality of natural light in the workspace. 6. Technology and Tools • IT Infrastructure Satisfaction: Satisfaction with the availability, reliability, and ease of use of technology and tools. • Tech Support Responsiveness: Perceived efficiency and effectiveness of technical support services. 7. Accessibility and Convenience • Proximity to Amenities: Satisfaction with the availability of nearby amenities, such as restaurants, shops, or transportation. • Ease of Commute: Employee satisfaction with their commute and the accessibility of the workspace. • Workspace Navigation: Satisfaction with the layout and ease of navigating the workspace. 8. Workplace Culture and Values • Alignment with Company Values: How well the work environment reflects and supports the organization’s culture and values. • Inclusion and Diversity: Perception of the workspace as inclusive and supportive of diversity. 9. Engagement and Retention Indicators • Employee Turnover Rates: High satisfaction typically correlates with lower turnover rates. • Absenteeism: Lower absenteeism may indicate higher satisfaction with the work environment.
• Engagement Scores: How engaged employees feel in their work and how the environment contributes to engagement.
These metrics can be gathered through a combination of quantitative surveys, qualitative feedback, focus groups, and direct observations. Data remains key to analyzing these insights and metrics for continuous improvement and help create a more supportive and satisfying work environment.
Contributors
Robert Bailkowski, Chief Executive Officer, Logicalis Robert serves as CEO of Logicalis, an information technology company focused on helping organizations succeed in a digital-first world. Robert understands that sustainability is a clear differentiator, both for Logicalis and the customers they serve. Logicalis is helping organizations improve the emissions generated by their IT environment.
John Braley, Senior Advisor, Delos As Senior Advisor for Delos, John brings his 25+ years of experience in real estate and construction to bring the company’s health and wellness platforms to designers, developers, financial institutions, and technology partners. Since joining Delos, John has launched programs in multi-family residential, student housing, office, education, and other building sectors, as well as establishing strategic partnerships with industry leaders like Johnson Controls International (JCI) and Cisco. Christian Bigsby, Senior Vice President, Workplace Resources, Cisco Christian leads the Real Estate and Facilities organization known as Workplace Resources at Cisco. In his three decades in the real estate industry, Christian has worked as an interior designer, a facility manager, and a real estate director. Over the past 15 years, he has helped transform the way people interact within the work environment and how they think of “the office” and “the lab.” Looking to the future, he and his team are constantly innovating to define the next generation of workplaces to drive the company’s real estate and services into a true competitive advantage in the retention and pursuit of talent. Andrew Karsh, Co-Founder and General Partner, Bay Bridge Ventures Andrew Karsh is Co-Founder and General Partner at Bay Bridge Ventures, an institutional venture capital firm focused on investing in industry leading climate technology companies. With more than 25 years of experience in managing investments on behalf of major asset owners globally, he previously spent ten years as a Portfolio Manager within the Investment Office at CalPERS. During this time he managed a portfolio of $10Bn+ in direct alternative investments and also represented the organization as part of the UN Global Investors for Sustainable Development working group alongside 30 of the largest global financial institutions.
Denise Lee, Vice President, Engineering Sustainability Office, Cisco Denise is Vice President for Cisco’s Engineering Sustainability Office, defining Cisco’s long-term sustainability vision and roadmap. Working on building new business ecosystems and embedding new technology across Cisco’s end-to-end portfolio. She and her team collaborate across every function of the business to develop and create integrated capabilities that serve as the foundation to incubate and scale sustainable products that accelerate the journey to Net Zero for Cisco, its customers and partners.
Bryan Osoro, Vice President of Sales, EOS IT Solutions Bryan serves as Vice President at EOS, supporting the largest companies on the planet, whom all have progressive sustainability initiatives. He’s been connecting technology to business for over 20 years and has a particular passion for connecting the unconnected, with a recognition that the real power comes from creating actionable insights gleaned from widespread connectivity.
John Petze, Partner and Co-Founder, SkyFoundry John is a co-founder of SkyFoundry, a technology company that develops software solutions designed to help clients derive value from their investments in smart systems through the application of advanced data analytics. Previously, John was CEO of Tridium and also served as the Global Sales Director for Intelligent Buildings at Cisco. John has over 40 years of experience in the intelligent buildings industry and is an expert in automation, control, IoT and energy management. Scott Panzer, Vice Chairman, JLL Scott serves as Vice Chairman of JLL, a global real estate services company that combines innovative technology and data intelligence with their world-renowned full service real estate advisory platform to unveil untapped opportunities for client success globally. Scott is also CEO and Founder of Digital Building Solutions, an infrastructure "farm to table" technology enterprise that provides Power over Ethernet integration with end-to-end solutions for all things PoE.
Special thanks to the Cisco team for their invaluable insights and contributions: Bob Cicero, Americas Intelligent Buildings Leader; Eric Knipp, Vice President, Systems Engineering, Andrew Lu, Intelligent Buildings and Sustainability Lead, David Smith Smart Buildings Consultant and Dora Ferrell, Executive Communications
Disclaimer
This thought leadership paper has been produced by a group of industry experts for general information and educational purposes only. The information contained herein is based on the collective knowledge, insights, and experience of the group members but does not represent formal advice or recommendations. Any views or opinions expressed within are those of the authors and do not necessarily reflect the official policy or position of this group or its members. While every effort has been made to ensure the accuracy of the information in this paper, the authors of this paper and its members accept no responsibility for any errors or omissions, whether caused by negligence or otherwise, or for any loss, damage or liability incurred by anyone in reliance on the information in this paper, to the extent permitted by law.
Before making any decisions based on the content of this paper, readers should seek professional advice tailored to their individual circumstances.
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