Action Plan These questions tackle the intersection of end user experience, technology, and sustainability to help owners and operators develop environments that enhance the employee experience.
Question #1: What are desired services and features in the workplace?
OCCUPANT
There is a diverse representation of talent in the workforce and they all have different needs. Planning "fit-for-purpose" environments that bring people together for different tasks is critical to bridge varying work styles: Baby Boomers (Born 1942-1965): • Value stability, privacy, and a clear organizational structure. They appreciate personal offices or quiet spaces where they can work uninterrupted, along with reliable technology. Examples : Private office with a landline phone, ergonomic furniture, and easy access to a personal printer and filing cabinets. Gen X (Born 1966-1980) • Values work-life balance and flexibility. They appreciate telecommuting options, reliable tech tools, and flexible working hours that allow them to manage personal and professional responsibilities. Examples: Strong Wi-Fi connection, the option to work remotely a few days a week, and a daycare center nearby for convenience. Gen Y (Millennials, Born 1981-1996) • Prioritize collaboration, technology, and a sense of purpose at work. They prefer open-plan offices, tech-driven tools, and continuous learning and career development. Example: Coworking space with shared desks, regular workshops or career mentoring programs . Gen Z (Born 1997-2010) • Values flexibility, diversity, and digital innovation. They seek workplaces that offer hybrid work models, advanced digital tools, and inclusive environments that support diverse backgrounds and ideas. Examples : Hot-desking environment, seamless video conferencing, mobile-friendly apps for communication, and initiatives that promote social responsibility and inclusivity.
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