Question #3: How can occupants provide feedback for continuous improvement?
OCCUPANT
Data is the foundation to continuous improvement and that includes the feedback from end users and occupants. Technology and processes can facilitate better communication between occupants, operators and owners. Wellness matters • Air quality monitoring systems in the building provide real-time data on factors like CO2 levels, particulate matter, and VOCs, accessible through a mobile app or digital displays. • Occupants can utilize this information to choose healthier work areas, adjust their location if air quality declines, or notify management for immediate action, optimizing their workspace for comfort and health. 24/7 Assistance • Augmented with a chatbot, integrated into the building management system, technology tools can offer 24/7 assistance for non-emergency issues, inquiries about building features, and general feedback. • Provides immediate solutions for simple concerns or escalate complex issues to human staff, offering efficient and timely responses to occupant needs.
Made with FlippingBook Ebook Creator