SL Expereince Standards - Food and Beverege - Shang Palace

Chinese Dining

o When guests call for reservations, we will build anticipation by mentioning seasonal special dishes or signature dishes and enquire about special menu requirements o Our greeters will be attentively positioned at the entry, greeting guests immediately, not from behind podiums or counters

o Return guests will be recognized as such and their preferences will be acknowledged and looked after

o We will seat guests thoughtfully for maximum comfort and privacy, and offer a choice of seats unless impossible; we will remain at the table until all guests are comfortably seated

Made with FlippingBook - Online catalogs