3/22/23
Exercise #1: The see-Store
A small convenience store adjacent to the casino is using surveillance to monitor the activity of its employees and customers in order to reduce theft and improve overall customer service. The store has installed several cameras throughout the store which are monitored by store staff. However, it’s come to your attention that store staff are also using the cameras to monitor the personal conversations of customers and employees. They are also using the cameras to monitor activity in areas of the store which customers may not be aware they are being recorded. The store manager has not put any policies in place to protect the privacy of the customers and employees.
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Exercise #2: To look, or not to look?
You receive a complaint from a Surveillance Supervisor about inappropriate footage (zoomed in on a scantily dressed player) on several of the table games cameras last night. You review the footage and agree that it is questionable. The activity log shows no report of requests or observations. The Agent that recorded the footage tells you that they were watching two players on the table (one male, one female), the cameras were intended to focus on players’ hands for suspicion of marking cards.
How will you address the Supervisor and the Agent?
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