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Steps to Create Effective Training Programs Step 2: Four Parts to Develop a Learning Objective u A B C D u A = “Actor” who will perform the objective u B = “Behavior” the Actor must perform
u C = “Conditions” under which the Actor must perform the behavior u D = “Degree” to which the Actor must perform the behavior
u Example: Our team members must be able to identify suspicious monitory transactions within the casino and take the appropriate steps for reporting.
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Steps to Create Effective Training Programs Step 3: Design Training Materials u Include as much hands-on practice or simulation as possible: people learn by doing
u Do everything possible to let the employees talk and interact with the trainer and with each other during the training
u Break your training materials up into small “chunks” that are easier to take in and understand
u Try to use a “blended learning” approach that includes training in several different formats (computer-based, instructor-led, etc.).
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