3/22/23
Conflict Management
What is conflict management?
Conflicts in business are a natural part of the workplace. It is important that we understand conflicts and know how to resolve them.
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Conflict Management
Dual concern model
An individuals’ preferred method of dealing with conflict is based on two underlying themes:
1) A concern for SELF (i.e., assertiveness); 2) A concern for OTHERS (i.e., empathy).
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