ACTIVITY SUMMARY
DEPARTMENT
ACCOUNT 101-003-034
PROGRAM/ACTIVITY FACILITIES MANAGEMENT
DEVELOPMENT SERVICES
* Keep all City facilities clean and functional during operational hours by dusting and vacuuming, cleaning glass, monitoring and cleaning restrooms periodically throughout the day, restocking paper products in restrooms, detail cleaning carpet and hard surface floors routinely, and collecting trash and recycled material. * Make repairs and maintain HVAC equipment through an aggressive preventive maintenance program. * Monitor and manage allocated budgetary funds for Facility Maintenance, Cleaning Services and Utilities. * Maintain the cleanliness of all municipal buildings to ensure they are environmentally clean and welcoming to the citizens, staff, administrators and visitors. PERFORMANCE MEASURES/SERVICE LEVELS MISSION/PROGRAM DESCRIPTION Custodial Services is responsible for providing cleaning services in City facilities, to ensure employees, patrons and visitors have a clean, functional and comfortable environment. Custodial Services is also responsible for promoting recycling and the collection of all recyclables items throughout every City department. The Custodial Services team consists of six full time employees and one part time employee. Full time staff is responsible for custodial services at the Recreation Center, Civic Center, Corner Theatre, Library and City Hall, which accounts for approximately 141,000 square feet. The Custodial Services team is also responsible for cleaning services at the DeSoto Police Station, an approximately 22,500 sq. ft. facility. This area is cleaned by one full time employee. Custodial services consist of vacuuming, mopping, scrubbing/buffing floors, restroom cleaning, trash collection, dusting, glass cleaning, duct cleaning, waxing floors, stripping floors, shampooing carpet and the collection of recycled materials. The Service Center, Senior Center, Southwest Regional Communications Center and the Pump Station facilities total approximately 37,300 sq. ft. and those facilities are all cleaned by a third party contractor, that is managed by the Facilities Manager. Facilities Maintenance maintains all City buildings or structures in 3 categories: Facilities Maintenance, Custodial and Energy Management. Facilities Maintenance is outsourced through a third party contractor, Triad Commercial Services, who manage repairs and preventative maintenance, through an automated online work order system. Custodial Services which consist of full and part time staff, along with a third party contractor, clean all of the municipal buildings. Energy Management ensures that the municipal buildings are utilizing the latest green technology efforts, to operate as efficient as possible and reduce the utilitities (electricity, gas and water) costs whenever possible. GOALS AND OBJECTIVES
FY 2018 Actuals
FY 2019 Actuals
Quantifiable Factor(s)
Actuals FY 2020 FY 2021 Target
Activity Demand/Workload Number of facility mainetenance work orders completed/yr Number of times that recreation center restroom showers are steam cleaned per year (once per quarter) Number of times that hard floors are machine cleaned per year at Recreation Center and Civic Center (1 hour/cleaning)
928
942
836
1000
N/A
N/A
4
4
79
128
250
240
Efficiency/Effectiveness Measures M&O budget per capita M&O budget % of General Fund budget
$31.78 4.24% $155.00
$57.26 7.38%
$50.03
$50.98
6.20% 568.00%
Average cost per work order completed (Triad only) Average time (days) to complete work orders
$178.56 2.62 days
$150.00
$150.00
2 days
2 days
2 days
Average time (hours) steam cleaning recreation center shower (4 hours/shower) Time (hours) machine cleaning hard floors at Recreation Center and Civic Center (90% of 240 is the target)
N/A
N/A
32
32
26
163
250
216
171
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