ACTIVITY SUMMARY
ACCOUNT 101-008-038
DEPARTMENT
PROGRAM/ACTIVITY MUNICIPAL COURT
MUNICIPAL COURT
MISSION/PROGRAM DESCRIPTION The Municipal Court activity is responsible for processing legal and court related matters in an efficient and timely manner as well as provide a forum for citizens to have their matters heard in a judicial and unbiased setting. Administrative functions include timely and accurate processing of complaints filed, courteously responding to request for information from the public, responsibly collecting assessed fines and fees, and the efficient docketing of cases for adjudication.
GOALS AND OBJECTIVES * Improve and streamline court processes through the use of relevant court technology. * Provide convenient customer service options for defendants who interact with the court * Bench Trials adjudicated in 2 or fewer settings * Jury Trials adjudicated in 2 or fewer settings * Maintain a citation clearance rate of 75% * Serve $400,000 worth of warrants by the Marshals Office * Maintain an average survey score from web chats & text messages of 90% or higher * Have more than 25% of defendants utilize digital means to resolve their cases
PERFORMANCE MEASURES/SERVICE LEVELS
FY 2018 Actuals
FY 2019 Actuals
FY 2020 Actuals
FY 2021 Target
Quantifiable Factor(s)
Activity Demand/Workload 1a. Number of citations filed with the court
7,762 3,762 7,032 4,551
6,687 2,889 5,581 4,763
7,000 3,000 5,500 4,500
8,079 3,210 8,070 3,342
1b. Cases reactivated
1c. Cases with entry of judgment 1d. Cases placed on inactive status 2. Total Bench Trials Performed 3. Total Jury Trials Performed 4a. Total Warrants served by Marshals 4b. Total citations issued by Marshals
28 37
32 14
30 15
36 38
60 75
1,133
1,026
294
1,000
5a. Defendant's assisted by web chat or text message 5b. Defendant's request for case resolution through email 5c. Defendant's video conferencing with the Judge
1,091
2,658
200 250
941 373
250
1,011
Efficiency/Effectiveness Measures M&O budget per capita M&O Budget % of General Fund Budget
$11.14 1.46%
$12.86 1.62%
$12.53 1.55%
$12.93 1.44%
1. Citation Clearance Rate +
101.09% 100.52% 110.00% 84.00%
1.24 1.23
1.12 1.00
< 2 < 2
2. Average Number of Trial Settings before Bench Trial conducted + 3. Average Number of Trial Settings before Jury Trial conducted + 4. Total value of the warrants served by the Marshals Office
1 1
$520,353
$137,319
$12,000 $19,000
580,249
5. Total value of Marshal citations issued
6. Average survey score from Web Chat/Text Messages
97.00% 83.21% 75.00% 34.20% 106.39% 25.52%
7. Percentage of defendants utilizing digital means to resolve their cases
+ This performance measure complies with the standards set by the National Center for State Courts
203
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