ACTIVITY SUMMARY
DEPARTMENT PUBLIC UTILITIES
ACCOUNT 502-025-025
PROGRAM/ACTIVITY ADMINISTRATION
MISSION/PROGRAM DESCRIPTION
The Performance Measures Plan contains performance measures that help guide the Public Utilities Department (DPU) to meet and improve its operating efficiency, and effectiveness with respect to the financial and budgetary responsibilities workforce development, safety, and regulatory, affordable rates, adequate and sustainable water supply and wastewater collection infrastructure and general oversight. The Department also utilizes the measures to provide a mechanism to conduct comparative analysis in order to implement quality improvement processes, enhance risk-based decision-making and financial health. The Pubic Utilities Department Director is responsible for the Adminstration, Utility Billing, Field Operation functions, as well as oversight of all activities associated with the delivery of water and sewer services. The Mission for Customer Services is to provide excellent (quality) customer services by communicating effectively, billing accurately (for each utility) for sales and services, and delivering affordable water and wastewater services efficiently based on the understanding the needs and perceptions of our customers and the community at large. The Mission for Water Operations and Wastewater Collections is to provide a reliable, safe, affordable, sustainable water supply, well maintained and reliable infrastructure, to protect the health of its citizens and customers, minimize the environmental impacts on the community and natural resources while ensuring the ability of the community to grow in a responsible manner. To foster respectable dynamic, honest business relationships with our treatment providers. The City of DeSoto purchases treated water from Dallas Water Utilities (DWU) and wastewater treatment services from the Trinity River Authority (TRA). The Director of DPU serves as the City liaison TRA and DWU. DPU Senior Secretary provides support to the Director of DPU, the Utility Billing (UB) Manager and the Water Superintendent by dispatching service calls to Water Maintenance with respect to sewer stoppages, generating purchase requisitions, processing invoices for payment, ordering supplies, and serving as backup to key positions in UB.
GOALS AND OBJECTIVES
*Ensure that DPU expenditures are within budget limits by closely monitoring expenses and processing invoices promptly. *Ensure the financial stability of DPU by making sure that water and wastewater rates are sufficient to cover the cost of service.
PERFORMANCE MEASURES/SERVICE LEVELS
FY 2021 Target
FY 2018 Actuals
FY 2019 Actuals
FY 2020 Actuals
Quantifiable Factor(s)
Activity Demand/Workload 1. Number of customer accounts serviced by the Public Utilities Department
17413
1718
17887
17,424
2. Annual water sales in gallons
2,316,618,318 2,100,951,235 2,347,102,887
2,582,713,170
550
569
549
555
3. Number of customer calls for sewer blockage assistance
Efficiency/Effectiveness Measures Public Utilities Administration O&M budget per capita Public Utilities Administration O&M budget as a percentage the overall departmental budget 1. Average O&M cost ($) per customer account served 2. Average O&M cost ($) per million gallons of water sold 3. Number of sewer backup claims paid by City's insurance
$5.05 1.22% $1,186 $9,431
$4.99 1.08%
$2.35 0.50% $1,209 $9,897
$4.59 1.03% $1,161 $9,808
$1,344 $11,908
3
0
0
0
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