There is no additional charge for this service, and no reduction in your benefits if you choose not to use case management services.
When you have questions, we’ve got answers
Cigna offers you live customer service 24 hours a day, seven days a week, 365 days a year – that includes weekends and holidays. Once you’re a Cigna customer, you can call the toll-free number on your Cigna ID card and we’ll answer your questions, help resolve problems and help make sure you’re satisfied with your plan and health savings account. › Our interactive voice response system helps you find what you need faster over the phone. Use the speech recognition feature for information on your level of coverage, claims status and more. › Ask for a Spanish speaking service representative or someone who can translate one of 200 languages. › You can order an ID card, update insurance information and check claim status. › Health coaches can work with you on improving specific health issues. › The Cigna 24-hour Health Information Line can offer detailed answers to your health questions and help you decide where and when to seek medical attention. › You also can learn more about hundreds of health topics through our library of podcasts. Programs are updated regularly based on current medical research and treatments. Helpful support when you need it most If you or a covered family member ever need care beyond a traditional hospital stay, your plan can do more than help cover your expenses. Our case management service provides valuable counseling, support and care coordination. An experienced case manager, assigned specifically to your situation, works closely with your doctor to help you sort out your options, contact facilities, arrange care and access helpful community resources and programs. Whether the need is for home care, outpatient treatment or rehabilitation, your case manager will help you find cost-effective, quality, and appropriate care. They will also stay connected with you and your family, providing support throughout the recovery process.
Making smart choices with your pharmacy benefits
How much do you know about the medications you currently take? Would you like to know more? Would you like to price shop for your prescriptions? Pharmacy Price Quote Tool Fact: Not all pharmacies charge the same price for prescription drugs. Once your coverage begins , you can go online to myCigna.com and compare the cost of your prescription(s) between pharmacies. You can also check for generic drug equivalents and find out whether a specific drug is covered by your plan. Home Delivery Pharmacy When you order your prescriptions from Cigna Home Delivery Pharmacy SM , you may save money. You can order a 90-day supply of medicine at one time and it’s easy to transfer your prescriptions. You’ll be able to review, at a glance, the status of your orders for the past 15 months. You can also order a new prescription or quickly refill an existing one. Email your questions to the Cigna pharmacist When you have questions about your medication, submit them online and you’ll receive a response via email. If you submit questions about your personal health information, the pharmacist will call you directly to discuss your question. Like all the tools on myCigna.com , the pharmacy tools are designed to help you take a more active role in your own health care. With them, you’ll be better prepared for more informed discussions with your doctor, and enjoy the access and support you need to have more control over your pharmacy benefits.
myCigna.com and our 24/7/365 customer service offer many resources to help you with all of your questions.
* HSA contributions and earnings are not subject to federal taxes and not subject to state taxes in most states. Contact your professional tax advisor about details for your specific state.
** Coverage for preventive care may vary depending on the terms of your specific medical plan. Immunizations for travel are generally not covered. For benefit information, and a complete listing of both covered and non-covered services under your specific medical plan, refer to your plan documents. Product availability may vary by location and plan type and is subject to change. All group health insurance policies and health benefit plans contain exclusions and limitations. For costs and complete details of coverage, see your plan materials. All Cigna products and services are provided exclusively by or through operating subsidiaries of Cigna Corporation, including Cigna Health and Life Insurance Company (CHLIC). , Cigna Behavioral Health, Inc., Cigna Health Management, Inc., Tel-Drug, Inc., and Tel-Drug of Pennsylvania, L.L.C. “Cigna Home Delivery Pharmacy” refers to Tel-Drug, Inc. and Tel-Drug of Pennsylvania, L.L.C. Policy forms: OK - HP-APP-1 et al., OR - HP-POL38 02-13, TN - HP-POL43/HC-CER1V1 et al. (CHLIC). The Cigna name, logo, and other Cigna marks are owned by Cigna Intellectual Property, Inc. 882301 b HSA RX 04/19 © 2019 Cigna. Some content provided under license.
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