CASE STUDY – DAVID ROSS EDUCATION TRUST
BRIEF: Working in partnership with the trust, The Management Recruitment Group’s (MRG) brief was to secure an outstanding and passionate Head of Operations to lead and deliver on a large number of operational functions across the whole estate (including facilities, estates, maintenance, catering, capital investment and business administration teams). APPROACH: MRG undertook a bespoke comprehensive search and attraction campaign, specifically researching and identifying operational professionals across comparable sectors and organisations, includingpublic sector bodies such as local authority, NHS and educational establishments, and private sector organisations. MRG personally reviewed every application that was received (over 130) and undertook telephone and SKYPE screening to identify a long list of candidates (16). Following an in-depth face-to-face interview process of these candidates (consisting of competency based questions around the role and the applicants experience), MRG were able to refine a final shortlist that was presented to a panel at David Ross Education Trust consisting of 7 candidates (spanning HE, public attraction venues, private sector retail and operations and MAT). RESULTS : The successful candidate was a versatile and agile leader with experience of operating at a senior level in Head Office and customer facing roles. Having held a senior operations position at John Lewis, they led on the back-of-house Operating Model across the John Lewis estate; focusing primarily on driving efficiencies through simplification and organisational change.
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