Cheat Sheet: Leadership Norms and Behaviours@ESDC
Psychological Safety and Growth Mindset
Key concepts Psychological safety: openness to trial and error, room for innovation, safe environment conducive to self-expression. Growth mindset: culture of learning, continuous development, calculated risk-taking, “A challenge is an opportunity, a mistake is a learning experience.” In practice 5 Be vigilant during team discussions, and make sure that everyone who wants to speak is heard and respected. 5 Shut down mockery unless it’s intended as self-deprecation. 5 Accept negative criticism as an opportunity to learn and do better. 5 When possible, let your employees try new ways of working and creating new work tools. 5 Encourage employees to develop in areas of interest, within budget constraints and with reasonable justification. This approach aligns with medium/long-term talent and career management. 5 Every mistake is correctable. We all have to do our best to avoid repeating the same errors, so be conciliatory. Do not discourage initiative.
5 Conduct post-mortems or talk about past mistakes, failures, or challenges to extract lessons learned and identify strategies to avoid similar pitfalls in the future. 5 Embrace creative ideas! Encourage discussions like “In an ideal world,
how would we approach this?” By brainstorming together, you may find a way to get closer to that ideal.
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