Cheat Sheet: Leadership Norms and Behaviours@ESDC
Empathy-Based Management and Sense of Belonging
Key concepts Empathy-based management: listening, being constructive, being honest, demonstrating emotional intelligence, considering individual circumstances, everyone is unique. Sense of belonging: building relationships, defining common goals together, fostering teamwork, cultivating informal interactions. In practice 5 Take the time to talk with your team about how they work as a group and familiarize yourself with each person’s preferences, including preferred means of communication and ideal work hours. This will contribute to a healthier work-life balance. 5 Create a team charter to help with this and put all the information in one place for future reference. 5 Focus on welcoming and onboarding new employees to foster a sense of belonging. Give them all the attention they need to make them feel welcomed and comfortable in their new work environment. 5 Intentionally reach out to employees who do not work at the same workplace as you to simply check in, schedule a virtual coffee break with those employees to replicate the informal encounters you have with employees who work on-site. 5 Engage in actively listening to your colleagues and employees, seeking to understand them, rather than solely focusing on finding solutions, unless they ask for these.
5 Have compassion with concrete actions when someone asks for help or admits to being overwhelmed by the workload. Go beyond “I understand!” or “It can’t be easy!”. 5 Create opportunities for you and your team to connect and get to know each other better and discover affinities. 5 Improve your emotional intelligence by reading about it, taking training, using coaching, and putting your learnings into practice with your employees and colleagues.
See the Leadership Norms and Behaviours for the Flexible Work Environment Playbook for full details.
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