IT PORTFOLIO Professional Snapshot
Head of IT Dashlane Inc, Los Angeles
2019 - PRESENT YEAR
Head of IT
2018 - 2019
Bird Rides Inc, Los Angeles
HI! I’M JAY LEAF - CLARK, AND I’M HERE TO BREATH LIFE INTO OUTDATED IT DEPARTMENTS.
Head of IT Headspace, Los Angeles
IT Director Active Network, Dallas, Texas
IT Manager American Airlines Fort Worth, Texas
Lead Technical Analyst II Charles Schwab, Phoenix
Lead IT Division Technician Apollo Group, Phoenix
IT Manager Charles Schwab, Phoenix
Graduated from IT Vocational School in Networking First forray into management at Real Estate Construction Firm.
Started as an L1 intern
Worked in all levels of IT / IT Infrastructure support.
Served as IT Lead over group of Jr. and Level I and II Analysts / Technicians
Level I, II, and III Technicians
Systems Engineers (Exchange, AD, SharePoint, AV, POS)
Service Desk Analysts I and II
Desktop Support Engineers (SCCM, AirWatch, MDT, Intune)
Worked both alongside and without assistance from PMO Managed projects with CapEx budgets of over 10 million dollars.
Proven success leading all phases of diverse technology projects.
Experience in agile and waterfall project management methodologies
RANGE OF COMPANY SIZE I’VE WORKED FOR
Largest Team Managed
LOCATIONS COMPANY 14 05
Daily SLA reminders Weekly SLA / Customer Satisfaction overview Monthly metrics overview for leadership with trending data (Spend, SLA, Project Completion, customer satisfaction) KPI DRIVEN
I RUN A TIGHT SHIP
I PRODUCE PROCESSES FOR THE PEOPLE
STANDARDIZED AV Management
Scheduled Maintenance Attrition Strategy Disaster Planning Systems/Procedural Analysis
MPS Management Executive Support End User Support Hardware Lifecycle Management Mobility Management
I’M YOUR NEW “GO - TO - GUY”
Robust Knowledge Base Fun & Friendly Staff Short & Informative Tutorials
THE USER ALWAYS COMES FIRST
IT PEOPLE ARE MY PEOPLE
Acknowledgement & Understanding of Departmental Goals Consistent insight into metrics (Daily, Weekly, Monthly, Quarterly, Yearly) Gamify Work (SLA, Customer Satisfaction, Tickets Closed)
Weekly Meetings Office Events Team Outings Celebrating the “wins”
Consistent 1:1’s Team Trainings Inter-departmental Shadowing
I PREACH & PRACTICE PROACTIVE PREVENTION
BACHELOR OF SCIENCE IN INFORMATION TECHNOLOGY
University of Phoenix, Phoenix, Arizona
CasperSuite SolarWinds AirWatch
Marimba Tuner LogMeIn Central
MOBILE DEVICE MANAGEMENT
Plan Selection Department Billing Hardware MDM Software Implementation (Mobile Iron, AirWatch, Intune)
HARDWARE LIFECYCLE MANAGEMENT Hardware Decommission/Inventory Write Off Hardware Selection Hardware Inventory & Audit
DIRECT VENDOR MANAGEMENT RFP Process
PO Creation & Management Recurrent Status Meetings MSA Negotiation
ENTEPRISE MESSAGING MANAGEMENT Cisco Jabber / WebEx Microsoft Lync / Skype for Business ProofPoint (DLP, Encryption, Email Protection) Exchange / Exchange
POLICY CREATION & MANAGEMENT Departmental Runbook Creation New Hire Training Documents
SharePoint / SharePoint Smarsh (Email Archiving)
Polycom Videoconferencing Solutions RealPresence / Telepresence
DIRECT DEPARTMENTAL BUDGETARY MANAGEMENT OpEx Headcount CapEx
TELEPHONY ADMINISTRATION Cisco Unified Call Manager Avaya Site Administrator
SOFTWARE LICENSE MANAGEMENT Enterprise True-Up
COMPANY WIDE OS REFRESHES
Win XP Win 7 Win 7
Win 7 Win 8 Win 10
Marimba Tuner LogMeIn Central
Mac OS Refreshes
HARDWARE ROLLOUTS REFRESHES
SharePoint Online Migration
TrendMicro AntiVirus Migration
ProofPoint Email Archiving Migration
McAfee Email Spam Filtering Migration
Microsoft Intune Implementation
Jay has been our ‘go to guy’ for quite some time. If something is happening, and I need an IT hand, I call Jay and know it will be fixed. No worries. Not many people do that, but Jay does. Dedication, performance, results. Those results are what makes Jay such a special employee. I recommend Jay, and his work, with enthusiasm. John Martin McDonald Founder - Caeli Communications, a Crisis Management and Communications Leadership consulate During the time that Jay provided IT support he was very personable to me and my staff. He always took the time to listen when there was a problem and then took the time to solve the issue. His detailed knowledge of the systems was helpful. In addition, he was pro-active in setting time that worked for my staff to fix issues around their schedule. This was helpful for them to still be able to get the IT support and get their work done daily. Each day even if there was an IT crisis he was always smiling and resolving issues.
Jay is a personable and conscientious IT professional. He was always able to deduce and resolve any IT problem that I had throughout the time that I had the pleasure of working with him. He is a a true team player, always follows through with his responsibilities, and walks the extra mile to see that all is functioning to its utmost. He is a definite asset to a company!
Amy Elder, MBA HR Manager at Darice, Inc.
Carole-Leigh Brown Sales Manager/Sales Executive
Jay is an outstanding employee. He is extremely knowledgeable with a high level of technical expertise that he expertly applies. Jay is warm, friendly and has a very positive professional demeanor. He can always be counted on and goes out of his way to ensure his clients’ needs are met. Jay is a great asset to this organization. Paul Morell Vice President Safety, Security & Environmental at American Airlines
Jay is extremely competent iJn his Executive Support Analyst position at American Airlines. His technology knowledge and availability to assist at a moment’s notice has been an invaluable asset in troubleshooting various issues for the entire executive team. Jay always has a smile and will do whatever is needed to resolve the problem at hand. His dedication is greatly appreciated by many.
Hands down, I am convinced Jay can fix anything related to technology. When I would come to him with an issue that I thought would absolutely put my computer out of commission, he would swiftly get it fixed and I’d be up and running in normally less than 15 minutes. Not only is he extremely skilled and talented, but his keen eye for efficiency was quickly recognized throughout the organization. His leadership and dependability make him nothing short of a joy to work with!
DeLana Folz Coordinator at American Airlines
Kim Kristoff Manager, Operational KPI Management at AcostaPage 1 Page 2 Page 3 Page 4 Page 5 Page 6 Page 7 Page 8 Page 9 Page 10
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