Jay Leaf-Clark Professional Portfolio

IT PORTFOLIO Professional Snapshot

ABOUT ME

WORK HISTORY

Head of IT Dashlane Inc, Los Angeles

2019 - PRESENT YEAR

YEAR

Head of IT

2018 - 2019

Bird Rides Inc, Los Angeles

HI! I’M JAY LEAF - CLARK, AND I’M HERE TO BREATH LIFE INTO OUTDATED IT DEPARTMENTS.

YEAR

Head of IT Headspace, Los Angeles

2017-18

YEAR

IT Director Active Network, Dallas, Texas

2015-17

YEAR

IT Manager American Airlines Fort Worth, Texas

2013-15

Lead Technical Analyst II Charles Schwab, Phoenix

YEAR

2012-13

INNOVATOR

YEAR

Lead IT Division Technician Apollo Group, Phoenix

USER ADVOCATE

2008-12

REVOLUTIONARY

YEAR

IT Manager Charles Schwab, Phoenix

2004-10

PROFESSIONAL EXPERTISE

IT EXPERTISE

Graduated from IT Vocational School in Networking First forray into management at Real Estate Construction Firm.

14

Started as an L1 intern

Worked in all levels of IT / IT Infrastructure support.

SUPERVISORY MANAGEMENT

Served as IT Lead over group of Jr. and Level I and II Analysts / Technicians

9

Level I, II, and III Technicians

Systems Engineers (Exchange, AD, SharePoint, AV, POS)

Service Desk Analysts I and II

Desktop Support Engineers (SCCM, AirWatch, MDT, Intune)

Asset Manager

Mobility Analysts

PROJECT MANAGEMENT

Worked both alongside and without assistance from PMO Managed projects with CapEx budgets of over 10 million dollars.

Proven success leading all phases of diverse technology projects.

7

Experience in agile and waterfall project management methodologies

RANGE OF COMPANY SIZE I’VE WORKED FOR

TEAMS SPANNING

10

100,000

Employes

Employees

TEAM MANAGED

Largest Team Managed

10 46

COUNTRIES 06

LOCATIONS COMPANY 14 05

WORK STRATEGY

Daily SLA reminders Weekly SLA / Customer Satisfaction overview Monthly metrics overview for leadership with trending data (Spend, SLA, Project Completion, customer satisfaction) KPI DRIVEN

I RUN A TIGHT SHIP

I PRODUCE PROCESSES FOR THE PEOPLE

PREVENTATIVE

STANDARDIZED AV Management

Scheduled Maintenance Attrition Strategy Disaster Planning Systems/Procedural Analysis

MPS Management Executive Support End User Support Hardware Lifecycle Management Mobility Management

I’M YOUR NEW “GO - TO - GUY”

USER CENTRIC

Robust Knowledge Base Fun & Friendly Staff Short & Informative Tutorials

MISSION FOCUSED

THE USER ALWAYS COMES FIRST

IT PEOPLE ARE MY PEOPLE

WORKFORCE DRIVEN

Professional Development

Reaching Goals

Team Building

Acknowledgement & Understanding of Departmental Goals Consistent insight into metrics (Daily, Weekly, Monthly, Quarterly, Yearly) Gamify Work (SLA, Customer Satisfaction, Tickets Closed)

Weekly Meetings Office Events Team Outings Celebrating the “wins”

Consistent 1:1’s Team Trainings Inter-departmental Shadowing

I PREACH & PRACTICE PROACTIVE PREVENTION

TECHNICAL EXPERTISE

BACHELOR OF SCIENCE IN INFORMATION TECHNOLOGY

University of Phoenix, Phoenix, Arizona

CERTIFICATIONS

SOFTWARE

NETWORKING

TCP/IP

WANs

LANs

Firewalls

VPNs

Router

SYSTEMS MANAGEMENT

CasperSuite SolarWinds AirWatch

SCCM Altiris

Marimba Tuner LogMeIn Central

MOBILE DEVICE MANAGEMENT

10

Plan Selection Department Billing Hardware MDM Software Implementation (Mobile Iron, AirWatch, Intune)

05

HARDWARE LIFECYCLE MANAGEMENT Hardware Decommission/Inventory Write Off Hardware Selection Hardware Inventory & Audit

DIRECT VENDOR MANAGEMENT RFP Process

07

PO Creation & Management Recurrent Status Meetings MSA Negotiation

ENTEPRISE MESSAGING MANAGEMENT Cisco Jabber / WebEx Microsoft Lync / Skype for Business ProofPoint (DLP, Encryption, Email Protection) Exchange / Exchange

05

POLICY CREATION & MANAGEMENT Departmental Runbook Creation New Hire Training Documents

03

SharePoint / SharePoint Smarsh (Email Archiving)

05

AV MANAGEMENT

Polycom Videoconferencing Solutions RealPresence / Telepresence

DIRECT DEPARTMENTAL BUDGETARY MANAGEMENT OpEx Headcount CapEx

07

TELEPHONY ADMINISTRATION Cisco Unified Call Manager Avaya Site Administrator

05

PROJECT MANAGEMENT

SOFTWARE LICENSE MANAGEMENT Enterprise True-Up

Identifying Scope

05

03

TECHNICAL EXPERTISE

COMPANY WIDE OS REFRESHES

PLATFORM MIGRATIONS

SCCM Altiris

Win XP Win 7 Win 7

Win 7 Win 8 Win 10

Marimba Tuner LogMeIn Central

CasperSuite SolarWinds

Mac OS Refreshes

HARDWARE ROLLOUTS REFRESHES

Exchange 2012

Exchange Online

SharePoint Online Migration

SharePoint 2012

TrendMicro AntiVirus Migration

Symantec

ProofPoint Email Archiving Migration

Smarsh

McAfee Email Spam Filtering Migration

Proofpoint

Airwatch Implementation

SCCM Implementatin

Microsoft Intune Implementation

RECOMMENDATIONS

Jay has been our ‘go to guy’ for quite some time. If something is happening, and I need an IT hand, I call Jay and know it will be fixed. No worries. Not many people do that, but Jay does. Dedication, performance, results. Those results are what makes Jay such a special employee. I recommend Jay, and his work, with enthusiasm. John Martin McDonald Founder - Caeli Communications, a Crisis Management and Communications Leadership consulate During the time that Jay provided IT support he was very personable to me and my staff. He always took the time to listen when there was a problem and then took the time to solve the issue. His detailed knowledge of the systems was helpful. In addition, he was pro-active in setting time that worked for my staff to fix issues around their schedule. This was helpful for them to still be able to get the IT support and get their work done daily. Each day even if there was an IT crisis he was always smiling and resolving issues.

Jay is a personable and conscientious IT professional. He was always able to deduce and resolve any IT problem that I had throughout the time that I had the pleasure of working with him. He is a a true team player, always follows through with his responsibilities, and walks the extra mile to see that all is functioning to its utmost. He is a definite asset to a company!

Amy Elder, MBA HR Manager at Darice, Inc.

Carole-Leigh Brown Sales Manager/Sales Executive

Jay is an outstanding employee. He is extremely knowledgeable with a high level of technical expertise that he expertly applies. Jay is warm, friendly and has a very positive professional demeanor. He can always be counted on and goes out of his way to ensure his clients’ needs are met. Jay is a great asset to this organization. Paul Morell Vice President Safety, Security & Environmental at American Airlines

Jay is extremely competent iJn his Executive Support Analyst position at American Airlines. His technology knowledge and availability to assist at a moment’s notice has been an invaluable asset in troubleshooting various issues for the entire executive team. Jay always has a smile and will do whatever is needed to resolve the problem at hand. His dedication is greatly appreciated by many.

Hands down, I am convinced Jay can fix anything related to technology. When I would come to him with an issue that I thought would absolutely put my computer out of commission, he would swiftly get it fixed and I’d be up and running in normally less than 15 minutes. Not only is he extremely skilled and talented, but his keen eye for efficiency was quickly recognized throughout the organization. His leadership and dependability make him nothing short of a joy to work with!

DeLana Folz Coordinator at American Airlines

Kim Kristoff Manager, Operational KPI Management at Acosta

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