511 Foodservice Return Policy

511 Foodservice Return Policy Effective Date: 07/09/2021

Most new, unopened merchandise (in case quantities, with complete and undamaged packaging) purchased from 511 Foodservice is returnable within 180 days of original shipping date, subject to the following: • A valid return merchandise authorization (RMA) is required for all returns. • Returns will be credited to your account, within thirty (30) days of merchandise receipt and processing by a 511 Foodservice distribution centre. • The amount credited and / or refunded may be adjusted by any / all of the return policy exceptions below. Additionally, the amount credited may be adjusted to exclude any payments made to you for program, rebate or association amounts related to sales orders affected by this RMA or pick up allowances, or discounts. Finally, some or all of the amount credited may be applied to amounts due to be paid to you for program, rebate or association fees agreed to by 511 Foodservice. • All returns are subject to a restocking fee equal to 20% of the originally invoiced sales order dollar amount (program, rebate and association deductions are not considered when calculating re-stocking fees). • RMA’s for merchandise not received at a 511 Foodservice distribution center within 60 days from issuance will be canceled. • Purchaser is responsible for the cost of return freight. Note: In the event 511 Foodservice errors or defective products create a circumstance where merchandise needs to be returned to a 511 Foodservice distribution center, 511 Foodservice will pay all costs associated with the return or destruction of merchandise, including freight costs. Merchandise on sales orders submitted in units of measure other than whole cases are not considered 511 Foodservice errors for the purpose of this exemption.

Return Policy Exceptions

Disposable Glove Purchases Cases and / or inner-packs of disposable gloves purchased from 511 Foodservice are not eligible for return.

Late or Partial Sales Order Payments The original invoice for the applicable sales order(s) must have been paid on-time and in-full (less any eligible program, rebate or association amounts). Any invoices for sales orders affected by a RMA not paid within approved credit terms and / or in full (less any deductions for agreed upon program, rebate or association amounts) will be deducted from the RMA amount prior to issuance. Merchandise Not in Saleable Condition Any merchandise received at a 511 Foodservice distribution center not in saleable condition will be deducted from the eligible credit amount and discarded.

Obsolete, Overstock, or Discontinued Product Purchases Purchases of products liquidated from stock inventory are not eligible for return to 511 Foodservice.

Promotional / One-Time Purchases Promotional purchases and / or one-time sales are not eligible for return to 511 Foodservice.

Returns Without a RMA Merchandise returned to a 511 Foodservice distribution center without a RMA will not be accepted.

Special Order / Custom Product Purchases Special order and / or custom merchandise orders are not eligible for return to 511 Foodservice.

Please contact your Sales Representative or Customer Service Agent for any questions.

7275 Fifth line, Milton, Ontario L9T 2X8 | Canada T. 905.829.1006, F. 905.855.7505, 1.877.511.3564

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