Hello, this is BCNA. How can I help you today?
“When I called the Helpline, they were very supportive and empathetic. They were friendly and able to answer my questions.” Georgia, BCNA member – VIC
DO YOU KNOW ABOUT BCNA’S HELPLINE? Our Helpline is a free and confidential service providing information, support and referral to relevant services and resources. BCNA Helpline staff are on the other end of the line or available to respond to email, ready to listen and support you. The Helpline is available to anyone affected by breast cancer. We support those diagnosed, carers, family, friends and colleagues. We also provide assistance to health professionals and the public. A chat with our Helpline could be just that, a chat, or you may have questions you’d like answers to. Here are some of the most common questions: 1. W e can help you to access relevant and evidence-based information. ‘What are my options regarding the public and private health system?’ ‘What might my surgery or treatment options be?’
“For me, being on the Helpline provides the opportunity to sit in the space with people when they call and validate how they are feeling in that moment. I remind people that it’s OK to feel whatever they’re feeling and to focus on the trees rather than the forest.” Denise, BCNA Helpline Officer
2. W e can connect you with the BCNA community. ‘How can I talk to others going through a breast cancer diagnosis?’ ‘I don’t quite know why I’m calling. I would just like someone to talk to.’ ‘I’ve finished treatment and am feeling a bit lost. Who can I talk to?’ 3. W e can help you to access the right support at the right time. ‘What support is available following my diagnosis and during treatment?’ ‘I’m looking to talk to other people living with metastatic breast cancer.’ ‘How can I support a loved one who is going through a breast cancer diagnosis?’ 4. We are here to hear from you. ‘How can I raise a concern about my treatment?’ ‘How do I get a second opinion?’
BCNA HELPLINE’S TOP 3 RESOURCES
Information and Resources Hub: reliable, evidence-based and up-to-date articles, webcasts, podcasts and more, available here. Online Network: an active community providing a safe space to connect with others, share stories and ask for advice. Join the network here . My Care Kit: for those who have or will be undergoing surgery for breast cancer, the kit contains a specially-designed Berlei post- surgery bra and soft form(s) provided through a partnership between BCNA and Berlei. Find out more here.
‘I’m having trouble accessing treatment in my area. What should I do?’
‘What questions should I be asking of my treating team?’
How can you get in touch? We are available Monday to Friday, 9am –5pm AEST. Call 1800 500 258, email helpline@bcna.org.au or fill out our call back form.
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April 2024 | Issue 97
Breast Cancer Network Australia
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