Annual Report 2019



APEGA provides a variety of member benefits and service discounts to enrich the member experience. In 2019, more than 15,000 members used at least one of our member benefits, such as personal and professional insurance and travel discounts.

Our Membership Experience Program is transforming the way we interact with our members and permit-holding companies. Making it simpler and easier for them to understand and comply with their obligations will raise satisfaction and drive increased regulatory excellence, in turn making Alberta safer and more resilient. Progress from 2018 continued in 2019 with the development of a plan to combine the functions of the member and company self-service centres within a single portal—myAPEGA—which is scheduled to be implemented in 2020. This modern and scalable solution will include: MEMBERSHIP EXPERIENCE PROGRAM

an online annual declaration, acknowledging regulatory obligations, customized by membership type and practising status—ensuring member data are current and accurate

a continuing professional development tool to track and report activities proactively throughout the year

online invoices, dues payments, receipts, and digital member cards

customized dashboards and notifications for applicants, members, and companies

self-serve options for managing personal and company information and to change designations

automated workflow for chief operating officers and Responsible Members of permit- holding companies

online purchasing of stamps and certificates


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