to say, will speak too slowly or put long pauses between words and phrases.. Callers can be uncomfortable if you speak too quickly and will not be fooled into thinking you posses enough knowledge to be of help if you speak too slowly. In general, remember that you can create interest in your message by varying the speed of your voice. Use a speed slightly faster than the average, yet slow enough for your caller to follow. Occasionally, slow your speech rate to highlight specific points or to clarify a caller’s question. Articulation: To be articulate is to speak words and phrases in a clear and concise manner. You may have a voice with a pleasant tone, with no problem adjusting the volume and a delivery that’s just the right speed but if you mumble or stumble over your words, your caller will not understand you. 5. Quality: The quality of your voice is its most distinctive and individual characteristic. As long as your voice is easy to understand, warm in tone, moderate in volume and rate of your delivery is slightly faster than average, there is no need to change the condition of your voice. Return to Top 4.
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