How to Improve Your Sales Culture…..
Have a Sense of Urgency- Call IMMEDIATELY Follow these Top 5 Factors to a Positive Voice Image 5 Telephone Skills to Engage Callers Possess Customer Service Skills o
Patience- your customers might be confused and frustrated- you can help! o Attentiveness- really listen to customers o Communicate Clearly- keep it simple, leave nothing to doubt o Know your Product- understand the script and how and why it works. Understand everything that Molly Maid has to offer o Stay Positive o Read your Customers- listen for clues about their current mood and patience level o Have a Goal- Get that ESTIMATE using the tools we provided, SCRIPTING WORKS o If you don’t know the answer- admit it. You will get back to them with the correct answer.
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