Best Quality of Life
Quality Support.
In order to provide the best quality of life for the people we support, we are committed to continuous improvement and innovation, which has kept us as busy as ever this year - implementing new systems, initiatives and ideas to ensure the very best quality at Consensus.
Quality Assurance Framework. In 2023, Consensus launched a new, dynamic approach to our Quality Assurance Framework.
Introducing a 3-tier audit model where we:
1. Evaluate our services
2. Undertake targeted audits
3. Implement improvement plans
Outstanding Care, Outstanding Outcomes.
These outcomes are measured to continuously inform future quality improvements. This isn’t just about compliance with regulation, but also ensuring the quality of care for the people we support is of the highest standard, always.
Open, honest, inclusive, kind, compassionate, nurturing… and outstanding. Just some of the words used to describe Kingarth in this year’s Outstanding CQC report. This exceptional report is testament to the hard work and expertise of the team, and their commitment to the people we support in creating a wonderful home for people to live and to grow. “The service had demonstrated a proven track record of achieving outstanding care and outstanding outcomes. The positive culture, ethos, vision, and values of Kingarth shone through from the moment you stepped into the service.” Right Support: People were extremely well supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests. Staff focused on people’s strengths and promoted what they could do, so people had a fulfilling and meaningful everyday life.
Say ‘Hello’ to Q.
In 2023, we introduced Q to Consensus - our ‘fun but knowledgeable’ Quality Team Assistant here to help Consensus colleagues with all their quality-related questions.
Q’s been busy:
Keeping everyone updated on upcoming news
Launching exciting new projects
Right Care: Staff promoted equality and diversity in their support for people. Where appropriate, staff encouraged and enabled people to take positive risks; this area was an exemplar of outstanding practice.
Sharing and promoting good practice
Right Culture: People were supported by staff who comprehensively understood best practice in relation to the wide range of strengths, impairments, or sensitivities people with a learning disability and/or autistic people may have. This meant people received compassionate, empowering, outstanding care that was tailored to their needs.
Providing guidance on how to implement any changes to policy and processes.
Being available to answer everyone’s emails.
Read all about it
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Consensus | Impact Report 2023/24
Impact Report 2023/24 | Consensus
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