De Parys
Blakeney House
“Staff were passionate about involving people in making choices about all aspects of their support. They told us how they supported people to be independent by showing them how to do things or by only helping people when they asked for support.”
“The ethos, values, attitudes and behaviours of leaders and care staff ensure people using services led confident, inclusive and empowered lives”
CQC, September 2023
CQC, March 2024
Our Services
With an Overall Rating of 92% across all regulated services
Good & Outstanding:
We are regulated and inspected by:
89% 100% 100%
Let’s Get Digital.
This year we have kicked off our digitalisation journey, bringing significant benefits to both the people we support and our colleagues across the organisation. We’ve digitalised our records management and incident reporting across all services nationwide, giving colleagues back more time to spend with the people we support.
Safeguarding. To continue ensuring that keeping people safe sits at the heart of the care and support we provide, 2024 sees our Quality Team launch a new approach to safeguarding, encompassing our values and cementing our consistent commitment to safeguarding.
Benefits
Nourish Our new care management system is centred around the people we support, with accurate and efficient recording of support and risk plans, health needs, daily records and activities, DoLs, and any other important documentation that helps us to deliver the best support possible. Radar Healthcare Our new quality and risk incident reporting system provides an all-in-one solution to managing and reporting incidents. With audit functionality, this compliments our Quality Assurance Framework and will enable us to track outcomes of our auditing work.
Efficiency & Effectiveness Accessible from any device at any time, our teams get to minimise the manual admin, and maximise the time spent delivering care. Risk Governance We’re enhancing our risk oversight, with ‘real time’ data at our fingertips to allow faster proactive response. Improved Quality of Life We’re empowering the people we support, and their families, by increasing engagement with their records. They’re able to record their needs and wishes to help better achieve their goals and ambitions.
Across all Consensus services we are committed to the transparent reporting of all matters relating to the safety and wellbeing of the people we support. To do this we provide:
• Comprehensive learning and development resources, including masterclass workshops.
• Online access to safeguarding and whistleblowing policies for all colleagues to access and view.
• Clear, accessible pathways for all colleagues to raise a safeguarding concern or whistleblowing.
• Enhanced relationships with partner organisations facilitating transparency.
• Creating a learning culture where identifying root cause and sharing outcomes enable improvements across all of Consensus.
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Consensus | Impact Report 2023/24
Impact Report 2023/24 | Consensus
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