Consensus Impact Report 2023-24

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Where every moment matters.

I am delighted to introduce the Consensus Impact Report for April 2023 to March 2024.

of colleagues across the organisation and a measure of how the Consensus team has worked together to make our culture one where great people, supporting people to lead their lives, is simply what we do. As part of the Great Place to Work® accreditation, Consensus has been listed on the Best Workplaces for Women™ 2023 list and achieved recognition as one of the UK’s Best Workplaces™ 2024. Through this we have reaffirmed our commitment to creating an environment where every moment matters for our colleagues. Creating a workplace culture where every team member feels valued, supported, and inspired to bring their best selves to work each day means that our teams can enjoy their roles and deliver their best every day. Our ‘One Step at a Time’ sustainability campaign was launched this year and is rooted in the belief that every small action contributes to a greater impact. It has been wonderful to witness the enthusiasm and dedication with which our colleagues and the people we support have embraced this challenge, taking so many positive steps that impact on our environment, our communities and our people. It is through the delivery of each sustainability commitment that we are able to deliver a more sustainable future, demonstrating that together, we can make a significant difference.

It’s a year that has been filled with exceptional achievements, both from our colleagues and the people we support. The incredible impact that colleagues have had as they have worked together to support the people who live in Consensus services is evident throughout the report in the stories of personal achievement, personal growth and amazing outcomes. At Consensus we start and finish with our commitment to quality, not just in the support we provide, but in enhancing the overall quality of life for the people we support . By focusing on the person, our people across Consensus have been true to our vision of making every moment matter for those we support, empowering them to live their best lives with independence, dignity, and joy. From the everyday achievements to the exceptional ones, each interaction highlights our dedication to ensuring that every moment is meaningful. We can only support people to have a great quality of life through a great team, and in the last year we have made changes to how we work to bring innovation, fun and inspiration to the workplace. Becoming certified as a Great Place to Work® is testament to the hard work and dedication

Our passion for supporting people to have the best quality of life extends to the quality of the accommodation in which people live. We have refurbished and updated many of our services throughout the year and added 27 new places in four new services. Every day our teams are working to ensure that we provide accommodation of which we are proud , and where people can truly live great lives. I am incredibly proud of Consensus this past year - the progress we have made, the lives we continue to touch, and the positive impact we have on our colleagues and communities are a direct result of the passion and dedication of every colleague. I hope you enjoy reading about the journey, the stories and the incredible results. Paula Keys, CEO

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Great Place to Work

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Great Place to Work Wellbeing Consensus Academy

Our purpose is to provide high-quality specialist support to people with complex needs, in accommodation of which we are proud.

Contents.

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Exceptional Colleagues Emmanuel’s Career Journey From Service Manager to Referrals Manager Demonstrating Exceptional Leadership Fish Philosophy in Action

Our Impact in 2023 - 2024

Our vision to be known for being a place where every moment matters.

Best Quality of Life

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Inspiring Stories Stephen’s Thirst for Life Meet Jo, The Hospital Sat-Nav Keith’s Amazing Journey Award Winning Volunteering The Musical Maestro, Octavius

To achieve this, our mission is to:

Provide the best quality of life for the people we support, ensuring every moment matters for every person, every day.

Environments to Flourish

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Amazing New Places The Beehive

The Woodlands Dyscarr Grange Colne Bungalows

Passionately deliver an exceptional working environment, and be a great place to work for every colleague.

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Quality Support Quality Assurance Framework Say Hello to Q Outstanding Care, Outstanding Outcomes Safeguarding Let’s Get Digital

Fun at Consensus Consensus in Bloom Consensus Voices Forum Art & Possibilities A Year of Fun around Consensus Christmas at Consensus

Sustainably grow our organisation to offer wonderful new homes and the very best environments for people to flourish .

Creating Opportunities Top Quality with Tammy Introducing our Expert Co-Trainers Director of Deliveries