Net Promoter Score Findings To Date
Promoters
97%
Passives 3%
Detractors 0%
n = 28
n = 1
n = 0
Recurring Themes – Summary (mentions) • Networking, Connection and Relationships (17)
Recurring Themes – Summary (mentions) • Networking, Connection and Relationships (1)
Net Promoter Score 97 N = 29
What’s a good Net Promoter Score Based on the global NPS standards, any score above 0 would be considered “good” (50 and above being excellent while 70 and above is considered “world class”).
• Information and Sharing Perspectives (12)
• Education & Learning (12)
• Statewide Connection (9)
• Programming (4)
• Leadership / Lydia (3)
• Collaboration (3)
Retently 2021 NPS Benchmarks for B2B
13
FINDING YOUR FORTE STRATEGIC ARTICULATION
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