COPC Handbook December 2023 Q4

Welcome Message

Welcome to COPC! We are pleased with your decision to join COPC and glad to have you as part of our team. COPC is committed to providing a work environment that is professional, affirming, inclusive, and respectful of the uniqueness of every employee. You are now part of an organization which has an outstanding reputation for providing quality health care throughout Central Ohio. We trust that you will find satisfaction and take pride in knowing that your work makes a difference to our patients and to the communities we serve through Clinical Excellence , Mindful Service , and the Modernization of Primary Care . Our mission is to be the Best for our Patients, the Best for Each Other, and the Best for Primary Care. To accomplish this mission, we must: • Always seek a higher standard of excellence • Always take responsibility for the entirety of a patient’s care

• Always be mindful of the power of kindness • Always pursue collaborative independence • Always work toward the improvement of primary care

Regardless of the title or position you hold with COPC, you play an important role in taking great care of our patients. Every job here is important and we believe every employee contributes to the overall success of COPC. The day you start working, you become an integral part of COPC and the overall health of our patients. We expect all employees to treat one another and our patients with professionalism, compassion, kindness, and respect. We can accomplish this by: • Being intentionally kind – choose first to make others feel welcome, valued, and appreciated. • Collaborating – working together moves us all forward. Every role contributes to our success. • Being transparent – share information openly, involve others and ask for feedback. • Investing in each other – support personal and professional development. • Prioritizing health and wellness – find time to balance care for your health and the health of others. This employee handbook contains general information regarding policies, procedures, and benefits. Please read it carefully. You will be required to acknowledge your understanding of its contents and abide by the policies of this employee handbook. Should you have questions regarding any of the information contained within, please reach out to your Direct Supervisor or the Human Resources Department. We’re glad you’re here and welcome to the team!

Donald Deep, M.D. Chief Executive Officer

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Questions and concerns can be directed to your immediate supervisor, Human Resources (614) 304-2080 or the Compliance Hotline (866) 539-5813

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