The Secret Garden Hamper Company

General Questions

How much does it cost to have the Hamper Delivered? All our Hamper prices include next day delivery. You do not pay extra for delivery. Can I collect my Hamper You can collect from our restaurant and we will reduce the prices advertised by £7.50 per hamper for all collections Where can I end my Hamper This is our first collection and we can only deliver to the UK. There are a few post codes in Scotland that will cost more for delivery, please enquire. How long will it take to arrive? We send out Hampers next day delivery Monday to Thursday; however during Peak times and covid 19 this may take a couple of days. We advise 3 working days just in case. How will the recipient know who this is from? Do not worry we include a personalise card with your message and we never send invoices receipts with our gifts. What happens if there is no one there? The courier will leave a calling card to arrange a suitable delivery time.

Can I cancel my order? If the Hamper has left our Kitchens we are not able to cancel

Is your packaging Eco friendly We have sourced Recyclable packing and bio gradable Plastic packing in most cases. This is our first collection and as we grow we will make more changes to recyclable packing. Can I choose a delivery date? Yes you can order in advance, please let us know when you would like required delivery. During busy times such as Christmas the Courier may not deliver next day. What happens if my delivery is broken? Please do no sign for your parcel if any item is broken. Please take pictures and we will endeavour to sort as ASAP. You must notify us within 48 hours. What if a product is substituted. All our hampers are subject to availability. If we have to change an item we will give you a better product of greater value. Fresh Products If a Hamper has fresh products your Hamper will be labelled. We recommend that all fresh products are refrigerated as soon as you take delivery.

Corporate Hampers & Gifts

We offer a bespoke service for corporate orders; these can be personalised ribbons and Cards Complimentary slips etc... Or you may want to design your own personal Hamper.

For all orders over 20 units we offer discounts and benefits.

For customers that are loyal and use us regularly will also be offered discounts and benefits.

Please contact us for more details.

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