Message From the Director Dear Veterans,
It’s hard to believe that we’re at the end of 2023 already! This year has been very busy as we’ve focused on making sure we’re providing the best healthcare and customer service experience possible at the VA St. Louis Health Care System. During my first year as CEO and Medical Center Director, we’ve accomplished a lot, including earning a perfect 5-star rating for our Community Living Center, as well as scoring 4 out of 5 stars on the Centers for Medicare & Medicaid Service Hospital Quality Star Rating.
Candace Ifabiyi, MHA, MSBA, PMP Medical Center Director
We have and will continue to work diligently on improving patient satisfaction, which led to our Veteran Outpatient Trust scores to consistently be rated over 90% —a great indication that Veterans
like the VA and trust us as their healthcare provider. We’ve also created a few new programs, including: -
Establishing a canine therapy program to accelerate therapy and recovery for Spinal cord Injury patients. - Implementing a Telemed-Emergency Care program, which has improved both customer satisfaction and patient access to critical services. - Offering Theranostics as a prostrate treatment, a new resource for cancer therapy. VA St. Louis is one of few hospitals in the city of St. Louis offering this treatment. - VA Patient Advocates are visiting patients on inpatient units to discuss patient satisfaction and experiences before patients are discharged. Additionally, we’re incredibly proud of our Echo lab becoming one of only three accredited Intersocietal Accreditation Commission Echo Labs in the entire VA. This is fantastic news for our cardiac patients. Finally, for an unprecedented third time, we were honored to host the National Veterans Creative Arts Festival, which showcased the talents of 109 veterans from 54 VA facilities. As you can tell, we’re proud of our successes throughout 2023, but we’re not stopping there. I’d like to take this moment to thank you for choosing VA St. Louis and for trusting us with your healthcare. If it’s been a while since we’ve seen you, we’d love to invite you back. We’re here for you! We wish you a safe and happy holiday season and thank you for your service to our nation.
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