The Quality Service Program is a core initiative of the CENTURY 21 ® System. The program provides feedback to System members to enhance their quality service pledge to their customers.
The 2022 Quality Service Awards Criteria are: QUALITY SERVICE PRODUCER • 80% minimum required percentage of all transactions successfully sent a survey • 50% minimum survey return rate (measured between January 1, 2022 and January 4, 2023) • 90% Overall Awards score, weighted 40% Performance, 40% Satisfaction, 20% Recommendation, measured between January 1, 2022 and January 4, 2023 • Minimum of 8 returned surveys is required QUALITY SERVICE TEAM • 80% minimum required percentage of all transactions successfully sent a survey • 50% minimum survey return rate (measured between January 1, 2022 and January 4, 2023) • 90% Overall Awards score, weighted 40% Performance, 40% Satisfaction, 20% Recommendation, measured between January 1, 2022 and January 4, 2023 • Minimum of 12 returned surveys is required QUALITY SERVICE OFFICE • 80% minimum required percentage of all transactions successfully sent a survey • 50% minimum survey return rate (measured between January 1, 2022 and January 4, 2023) • 90% Overall Awards score, weighted 40% Performance, 40% Satisfaction, 20% Recommendation, measured between January 1, 2022 and January 4, 2023 • Minimum of 30 returned surveys is required
QUALITY SERVICE PINNACLE OFFICE In addition to the Quality Service Office Award criteria:
• 95% minimum Overall Awards score for two consecutive years (measured
annually-January 1, 2021 to January 4, 2022 and January 1, 2022 to January 4, 2023) • Minimum 50% survey return rate (measured between January 1, 2022 and January 4, 2023) • Must have achieved a Quality Service award or a Quality Service Pinnacle award in 2021 for eligibility for the Quality Service Pinnacle award in 2022 QUALITY SERVICE PINNACLE PRODUCER & TEAM In addition to the Quality Service Producer/Team Award criteria: • 95% minimum Overall Awards score for two consecutive years (measured annually-January 1, 2021 to January 4, 2022 and January 1, 2022 to January 4, 2023) • Must have achieved a Quality Service Award or a Quality Service Pinnacle Award in 2021 for eligibility for the Quality Service Pinnacle Award in 2022
QUALITY SERVICE
OFFICE AWARD
QUALITY SERVICE PINNACLE AWARD
QUALITY SERVICE PRODUCER TEAM AWARD
2022 Awards Criteria
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