QSS - REAL SATISFIED AWARDS HOW TO FIND AGENT AND OFFICE QUALITY SERVICE AWARDS
Find QSS award totals on the Dashboard of 21online.com. By also accessing Real Satisfied under Productivity Hub in the menu you can access individual surveys, resend surveys and change email sent to. QSS surveys also available in Español.
Understand the Awards Criteria
80% minimum percentage required of all transactions successfully sent a survey (closed January 1, 2024 - December 31, 2025) 50% minimum percentage required of surveys returned (measured January 1, 2024 - January 3, 2025) 90% minimum Overall Awards Score, weighted 40% Performance, 40% Satisfactions, 20% Recommendation (measured January 1, 2024-January 2, 2025)
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