Problem solving and initiative Essential • Proven ability in the understanding, analysis and resolution of complex issues. • Experience of managing change while maintaining ‘business as usual’. • Ability to coordinate and collate information/data in useable format from multiple sources • Expected to show independence and initiative addressing localised tasks Desirable • Experience in producing business cases for IT updates and industry requirements eg IWFM and AUDE • Analytical problem solving • Ability to lead team
CANDIDATE PROFILE
Qualifications, knowledge and experience Essential
• Skill level equivalent to achievement of a professional qualification or postgraduate degree or significant experience and knowledge of maintenance requirements Computer Aided Facilities Management (CAFM) or maintenance model software across industry and high risk environments • Experience working in multi-site or complex environments • A broad knowledge of computerised systems and knowledge and system architecture and InfoSec • Development of reporting and management information • Helpdesk integration and management, including workflow and labour loading of tasks Desirable • Facilities Management experience, eg IWFM membership • Experience of engineering and maintenance of CAFM systems at administrator level • Line management of CAFM, or Help desk teams • A demonstrable track record of establishing CAFM systems • Experience in delivering training • Ability to workflow and ensuring labour loading of tasks and appreciation of the built environment and maintenance services Planning and organising Essential • Able to plan and manage major new projects or significant new activities, ensuring plans complement broader organisational strategy. • Proven ability in the planning and delivery of a large scale CAFM across multi campus estate Desirable • Experience of formal project management techniques, e.g. PRINCE2
Management and teamwork Essential
• Proven ability to proactively develop team dynamics and performance, ensuring quality standards are consistently achieved. • Proven ability to foster positive relationships with stakeholders, eg maintenance teams, central IT departments, senior Estates managers • Able to provide expert guidance and advice to colleagues to resolve complex problems. Desirable • Experience of budgetary knowledge Communicating and influencing Essential • Able to persuade and influence in order to foster and maintain relationships. • Able to resolve tensions and difficulties as they arise. • Excellent written and verbal communication skills with the ability to distil complex ideas into easily- understood terms. Desirable • Preparation of staffing and IT systems costings • Must be able to communicate systems in an understandable way to non IT professionals • Must be able to form effective relationships at various levels within the University
Other skills and behaviours • Working experience of systems implementation
–
–
14
15
Made with FlippingBook - PDF hosting