Provenir surveyed decision makers at financial services providers and fintechs to understand their risk decisioning challenges, customer management priorities, and confidence in the accuracy and flexibility of their risk models.
Survey period: September 2023
Respondents: 300+ global decision makers
What are your top 3 risk decisioning challenges?
0 10 20 30 40 50
Managing risk across the customer journey 49 %
48 %
43 %
43 %
33 %
31 %
27 %
26 %
Developing and deploying risk decisioning processes
Identifying efficiency and performance improvement opportunities
Identifying fraud
Maximizing customer profitability
Inflexible risk models
Outdated technology
Personalizing offers across the customer lifecycle
Almost half of financial services providers say developing and deploying risk decisioning processes, and managing risk across the customer journey are their biggest challenges.
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