Over the last 6 months, which area has been your top priority?
Customer management
Managing customer retention/churn
53 %
Reviewing collections strategies and recovery actions
47 %
15 %
16 %
Customer acquisition
Predicting credit adjustments
11
%
Expanding through cross/upsell
10 %
Across all regions, managing customers post-acquisition remains the primary focus for more than half of all financial services providers surveyed.
How accurate are your credit risk decisioning models?
Almost 40% of respondents feel their credit risk decisioning is not entirely effective compared to 83% in 2022. While confidence has improved, significant opportunity remains for more accurate and equitable credit decisioning.
Not at all less than half the time
Mostly 76-95% of the time 54 %
8 %
Somewhat 50-75% of the time 31 %
7 %
Completely
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