ORDERING INFORMATION
ORDERING INFORMATION
HOURS To serve you better, our sales support department hours of operation are: Monday – Friday 7:30 am to 5:00 pm CST Products may be ordered and inquires may be sent 24 hours a day, 7 days a week via fax or e-mail. HOW TO ORDER Units and accessories are ordered through authorized Mi-T-M dealers and distributors. l Be prepared to advise the Mi-T-M Sales Support Representative of your Mi-T-M account number, model numbers, parts and descriptions. l Indicate your purchase order number and full name on order. l Specify exact shipping instructions. l With fax and/or mail-in orders, include full name, Mi-T-M account number, zip code and phone number. PHONE FAX MAIL WEBSITE E-MAIL 563-556-7484 563-556-1235 50 Mi-T-M Drive, P.O. Box 50 www.mitm.com corp@mitm.com 800-553-9053 Peosta, IA 52068 WEBSITE – www.mitm.com Instantly access: l Products and specifications l Online parts listings and ordering l A site search to find the equipment that's right for you l Service center locator throughout the country l Chat and contact form for questions and information requests l Videos and FAQs SALES POLICY
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Products are sold through authorized Mi-T-M Dealers, National Accounts and Original Equipment Manufacturer’s (OEM) as recognized by Mi-T-M. All new customers must complete a credit application. Mi-T-M will perform a credit check and upon approval the customer will receive an account number and a line of credit. SHIPPING Orders without specific shipping instructions are shipped "best way" as determined by the Mi-T-M shipping department. Mi-T-M assumes no responsibility and makes no guarantees regarding air freight deliveries. Please allow seven working days before requesting tracking on lost or late shipments. In an effort to deliver Mi-T-M products to our customers in a timely manner, Mi-T-M developed a program where whole goods (pressure washers, air compressors, air compressor/generator combinations, air compressor/generator/welder combinations, portable generators, portable heaters, wet/dry vacuums and water pumps) and parts are shipped from separate locations in our facility. Customers are responsible for outgoing freight on parts and whole goods. This may be altered by minimum qualifying freight programs. Our goal is to process all orders as soon as we receive them. No additional items can be added to a previously processed order. Any additional orders will be handled as new orders.
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